At a Glance
- Tasks: Support Electric Vehicle drivers and Charge Point Owners with expert assistance.
- Company: Join Swarco Traffic Holding AG, a leader in sustainable mobility solutions.
- Benefits: Full training, vibrant team environment, and flexible shift patterns.
- Other info: Dynamic role with opportunities for growth in a fast-evolving industry.
- Why this job: Be part of the green revolution and help shape the future of transport.
- Qualifications: Excellent customer service skills and ability to thrive under pressure.
The predicted salary is between 25000 - 35000 £ per year.
Swarco Traffic Holding AG is seeking a Customer Support Advisor for their Smart Charging team in Dundee. You will be the first point of contact for Electric Vehicle drivers and Charge Point Owners, providing support and assistance.
This role offers full training within a vibrant team focused on innovative solutions for sustainable mobility. The position is shift-based, covering a 24/7 operation, requiring excellent customer service skills and the ability to work under pressure.
EV Charging Support Specialist (24/7) in Dundee employer: Swarco Traffic Holding AG
Swarco Traffic Holding AG is an exceptional employer, offering a dynamic work environment in Dundee where innovation meets sustainability. As part of the Smart Charging team, you'll benefit from comprehensive training and a supportive culture that prioritises employee growth and development, all while contributing to the future of electric mobility. Join us for a rewarding career that not only values your contributions but also fosters a collaborative spirit among passionate professionals.
StudySmarter Expert Advice🤫
We think this is how you could land EV Charging Support Specialist (24/7) in Dundee
✨Tip Number 1
Get to know the company! Research Swarco Traffic Holding AG and their Smart Charging team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their innovative solutions.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for EV drivers, think about common scenarios you might face. Role-play with a friend or family member to get comfortable handling different situations under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider knowledge about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows that you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace EV Charging Support Specialist (24/7) in Dundee
Some tips for your application 🫡
Show Your Passion for EVs:When you're writing your application, let your enthusiasm for electric vehicles shine through! We want to see that you’re not just looking for any job, but that you genuinely care about sustainable mobility and helping drivers.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. We’re all about providing top-notch support, so share examples of how you've helped customers in the past, especially in high-pressure situations.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills or experiences that align with what we’re looking for in an EV Charging Support Specialist.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your EV Stuff
Make sure you brush up on your knowledge of electric vehicles and charging systems. Familiarise yourself with common issues EV drivers face and how to resolve them. This will show that you're genuinely interested in the role and can provide valuable support.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service, especially under pressure. Think about times when you turned a negative situation into a positive one. This will demonstrate your ability to handle the demands of a 24/7 support role.
✨Practice Your Communication
Since you'll be the first point of contact for customers, practice clear and concise communication. Role-play potential scenarios with a friend or family member to get comfortable explaining technical concepts in an easy-to-understand way.
✨Be Ready for Shift Work
Understand the nature of shift work and be prepared to discuss your availability. Show enthusiasm for working in a dynamic environment and highlight any previous experience you have with flexible hours or working in a team that operates around the clock.
