At a Glance
- Tasks: Provide top-notch support to EV drivers and charge point owners in a fast-paced environment.
- Company: Join SWARCO Smart Charging, shaping the future of sustainable transport.
- Benefits: Enjoy 33 days holiday, competitive salary, and full training opportunities.
- Other info: Dynamic role with opportunities for growth in a cutting-edge industry.
- Why this job: Be part of an innovative team making cities smarter and greener.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26250 - 26250 £ per year.
About SWARCO Smart Charging
At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting‑edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.
What you will do
We have an exciting opportunity for outgoing, confident, and customer‑focused individuals to join our growing Smart Charging team in Dundee. This team is the first point of contact for Electric Vehicle drivers and Charge Point Owners across the ChargePlace Scotland network. Based at our Operations Centre within the Michelin Scotland Innovation Parc, you will provide customer support, basic technical assistance, and administrative coordination to ensure the smooth operation of the network. This is a shift‑based role working an average of 37.5 hours per week on a rolling rota covering 24 hours a day, 7 days per week. Full training and product knowledge will be provided, making this an excellent opportunity for candidates looking to develop within a growing and innovative industry.
Key responsibilities include:
- Providing advice and assistance to EV drivers and charge point owners
- Acting as the first point of contact for ChargePlace Scotland enquiries
- Offering basic technical support and logging faults via management systems
- Supporting driver registrations and membership queries
- Assisting with charge point commissioning administration
- Tracking faults and user activity in line with service level agreements
- Maintaining accurate records and performance reporting
- Supporting the wider operations team with customer and network activities
On a day‑to‑day basis, you will:
- Respond to customer queries via phone, email, and digital channels
- Log and monitor faults using internal systems
- Assist users with registration and RFID media requests
- Monitor service levels and escalade issues where required
- Update systems and maintain accurate records
- Produce performance and exception reports
- Collaborate with internal teams to support network uptime
- Deliver excellent customer service in a fast‑paced environment
You may also:
- Support commissioning activities for new charge points
- Assist with operational improvements and process updates
- Work across a 24/7 shift rota including evenings, nights, and weekends
What we are looking for
- Experience in customer service (phone or face-to-face)
- Strong communication and interpersonal skills
- Experience using computers, telephones, and digital communication tools
- Competent in Microsoft Office packages
- Ability to multitask and prioritise workload
- Strong organisational and record‑keeping skills
- Detail‑focused and analytical approach
- Ability to work independently and as part of a team
- Motivated to learn new skills in a growing industry
- Positive, proactive "can-do" attitude
Desirable:
- Previous service centre or help desk experience
- Experience in a technical or support environment
What we offer
As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
- 33 days holiday (including bank holidays)
- Generous employer pension contributions
- Employee Assistance Programme
- Life assurance up to 6x salary
- Full training and development opportunities
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Customer Support Advisor – Smart Charging (Dundee) employer: Swarco Traffic Holding AG
At SWARCO Smart Charging, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Dundee. Our commitment to employee development is reflected in our comprehensive training programmes and generous benefits, including 33 days of holiday and robust pension contributions, ensuring that our team members thrive both personally and professionally while contributing to a sustainable future in transport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor – Smart Charging (Dundee)
✨Tip Number 1
Get to know the company! Research SWARCO Smart Charging and their mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping EV drivers and charge point owners, think of scenarios where you can demonstrate your problem-solving abilities and communication skills. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the SWARCO Smart Charging team.
We think you need these skills to ace Customer Support Advisor – Smart Charging (Dundee)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like strong communication and multitasking abilities.
Show Your Passion:Let us know why you're excited about working in the Smart Charging industry! Share your enthusiasm for electric vehicles and sustainable transport in your application. We love seeing candidates who are genuinely interested in what we do.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application smoothly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Stuff
Before the interview, make sure you understand the basics of electric vehicle charging and the role of a Customer Support Advisor. Familiarise yourself with SWARCO Smart Charging's mission and values, as well as the specific responsibilities listed in the job description. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As this role requires strong communication skills, practice articulating your thoughts clearly and concisely. Prepare examples from your past experiences where you've successfully resolved customer issues or provided support. This will demonstrate your ability to handle queries effectively, which is crucial for the position.
✨Be Ready for Technical Questions
Even though full training will be provided, it's beneficial to brush up on basic technical knowledge related to EV charging systems. Be prepared to discuss how you would approach troubleshooting common issues. This shows that you're proactive and willing to learn, which is exactly what they’re looking for.
✨Emphasise Your Team Spirit
Since the role involves collaborating with internal teams, highlight your ability to work well in a team environment. Share examples of how you've contributed to team success in previous roles. A positive, can-do attitude will resonate well with the interviewers and align with their company culture.
