At a Glance
- Tasks: Lead a dynamic team to enhance technical services and resolve complex issues.
- Company: Join APT SKIDATA, a leader in parking management and digital mobility solutions.
- Benefits: Enjoy 25 days holiday, pension scheme, life assurance, and ongoing training.
- Other info: Opportunity for career growth and development in a collaborative environment.
- Why this job: Shape a critical function in a growing business with industry-leading technologies.
- Qualifications: Strong technical experience and leadership skills are essential.
The predicted salary is between 51000 - 51000 £ per year.
APT SKIDATA Ltd is a joint venture between SWARCO AG and ASSA ABLOY, delivering integrated parking management, access control and digital mobility solutions across the UK and Ireland. We work with airports, healthcare providers, retail destinations, local authorities and transport operators to deliver reliable, secure and innovative parking and mobility services.
We are looking for a Technical Services Manager to lead and develop our Technical Services function. This key leadership role is responsible for improving operational performance, providing technical leadership and oversight, managing complex technical escalations, and developing team capability across our technical support, software support and wider technical services functions.
What You’ll Be Doing
- Leading the Technical Services team and day‑to‑day operational performance
- Managing complex technical escalations, major incidents and problem resolution
- Driving SLA/KPI performance and reducing backlog issues
- Defining and maintaining technical standards, upgrade planning and software lifecycle management
- Developing team capability, training and progression pathways
- Improving communication and collaboration across internal departments
- Supporting hosted, software and digital platform services
- Providing technical oversight for higher‑risk upgrades, changes and customer environments
Profile
What We’re Looking For
Essential
- Strong technical experience within software, hosted systems, infrastructure or technical support environments
- Demonstrable leadership capability, including the ability to influence, coach and support others
- Strong operational, organisational and escalation management skills
- Experience managing complex technical issues and customer escalations
- Excellent communication and stakeholder management skills
- Ability to drive improvements in processes, technical standards and ways of working
- Full UK driving licence
Desirable
- Previous experience leading a technical service, support or engineering team
- Experience managing major incidents
- Experience establishing technical standards, governance or software lifecycle management practices
- Experience developing technical teams and structured training programmes
- Knowledge of ITIL or service management principles
- Experience supporting hosted, cloud or digital platform services
Success Looks Like
- Improved operational performance and service delivery outcomes
- Stronger technical capability across the team
- Reduced dependency on key individuals through effective knowledge sharing and development
- Improved consistency and governance of upgrades and technical changes
- Enhanced customer satisfaction and improved resolution of complex technical issues
- Continuous improvement of technical standards, processes and ways of working
Why Join Us
At APT SKIDATA, you’ll have the opportunity to shape and develop a critical technical function within a growing business. Working with industry‑leading technologies and a diverse customer base, you’ll play a key role in driving technical excellence, operational improvement and team development across our organisation.
Benefits
- 25 days holiday + bank holidays
- Company pension scheme
- Life assurance
- Employee assistance programme
- Cycle to work scheme
- Employee discounts portal
- Ongoing training and development opportunities
Spaces The Maylands Maylands Avenue Hemel Hempstead HP2 7TG United Kingdom T. +44 20 8421 2411
Information on processing of your personal data is available at https://www.swarco.com/privacy-information-applicants. No agencies please.
Technical Services Manager in England employer: SWARCO ITS
APT SKIDATA is an exceptional employer that offers a dynamic work environment in Hemel Hempstead, where you can lead a talented Technical Services team and make a significant impact on operational performance. With a strong focus on employee development, ongoing training opportunities, and a supportive culture, you'll thrive while working with cutting-edge technologies and a diverse range of clients. Enjoy a comprehensive benefits package, including generous holiday allowance and a company pension scheme, all while contributing to innovative solutions in the mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SWARCO ITS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SWARCO ITS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SWARCO ITS!
✨Direct Apply to SWARCO ITS
Let's not forget to apply directly through the SWARCO ITS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Manager in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SWARCO ITS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SWARCO ITS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SWARCO ITS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
