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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve issues from the comfort of your home.
- Company: Join a vibrant startup that values innovation and personal growth.
- Benefits: Enjoy remote work flexibility and daily challenges in a dynamic environment.
- Why this job: Perfect for those who love helping others and want to grow professionally.
- Qualifications: Fluency in English and ability to work independently are essential.
- Other info: Send your CV to apply and kickstart your career in customer support.
The predicted salary is between 28800 - 43200 £ per year.
This is a full-time remote role for a Customer Support Representative. You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.
- English fluency
- Ability to work independently and remotely
Compensation: Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work.
To apply for this position, please send your CV/resume, with the title 'Customer Support Representative Application', to careers@swapped.
Contact Detail:
Swapped.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nederlands sprekende - Klantenservice Medewerker - Thuiswerk
✨Tip Number 1
Familiarise yourself with common customer service scenarios and technical issues that may arise in a remote setting. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Showcase your ability to work independently by preparing examples of how you've successfully managed tasks or projects on your own. This will highlight your suitability for a remote role.
✨Tip Number 3
Research our company culture and values to align your responses with what we stand for. This will help you connect better with us during the interview process.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Nederlands sprekende - Klantenservice Medewerker - Thuiswerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical skills you possess. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention specific examples of how you've resolved customer issues in the past.
Showcase Language Skills: Since this role requires Dutch language proficiency, ensure that your CV and cover letter reflect your language skills clearly. If applicable, mention any certifications or experiences that demonstrate your fluency.
Proofread Your Application: Before sending your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Swapped.com
✨Showcase Your Language Skills
Since this role requires fluency in Dutch, make sure to demonstrate your language skills during the interview. Practice answering common customer service questions in Dutch to show your proficiency and confidence.
✨Highlight Remote Work Experience
Emphasise any previous experience you have with remote work. Discuss how you manage your time, stay organised, and maintain communication with team members while working independently.
✨Prepare for Technical Questions
As the role involves troubleshooting technical problems, be ready to answer questions related to common technical issues. Brush up on basic troubleshooting steps and be prepared to explain how you would resolve specific scenarios.
✨Demonstrate Customer Service Skills
Be prepared to discuss your approach to customer service. Share examples of how you've successfully resolved customer issues in the past and how you ensure customer satisfaction, as this is key for the role.
