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For Companies At a Glance
- Tasks: Provide top-notch customer service and troubleshoot technical issues remotely.
- Company: Join Swapped.com, a dynamic platform for buying and selling cryptocurrency.
- Benefits: Enjoy remote work, a vibrant startup culture, and opportunities for personal growth.
- Why this job: Be part of an innovative team that values your input and offers daily challenges.
- Qualifications: Fluent in English with strong communication and problem-solving skills; cryptocurrency experience preferred.
- Other info: Full-time role with a salary range of £24,000 to £27,500.
The predicted salary is between 24000 - 27500 £ per year.
Swapped.com is a cryptocurrency onramp and offramp allowing customers to buy and sell cryptocurrency with a wide variety of payment methods.
This is a full-time remote role for a Customer Support Representative. You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.
Qualifications:
- English fluency
- Great communication skills
- Great problem-solving skills
- Strong attention to detail
- Proactivity when handling issues and tasks
- Ability to work independently and remotely
- Experience using cryptocurrency
Compensation: 24,000 to 27,500 GBP a year
Benefits: Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work.
How to Apply: To apply for this position, please send your CV/resume, with the title 'Customer Support Representative Application', to.
Contact Detail:
Swapped.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with cryptocurrency and the various payment methods used in the industry. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in online forums or communities related to cryptocurrency. This will help you articulate your thoughts clearly and improve your ability to resolve customer issues efficiently.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. Be ready to discuss these scenarios during any interviews to highlight your proactive approach.
✨Tip Number 4
Research Swapped.com and understand their services and values. Tailoring your conversation to reflect your understanding of the company will show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any familiarity with cryptocurrency. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've resolved customer issues in the past, and express your enthusiasm for working in a startup environment.
Showcase Technical Skills: If you have experience troubleshooting technical problems, be sure to include this in your application. Detail any relevant software or tools you’ve used, especially those related to cryptocurrency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Swapped.com
✨Showcase Your Communication Skills
As a Customer Support Representative, clear communication is key. Practice articulating your thoughts and responses to common customer queries. This will demonstrate your ability to convey information effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved customer issues. Highlight your thought process and the steps you took to troubleshoot problems, as this will showcase your problem-solving skills.
✨Familiarise Yourself with Cryptocurrency
Since the role involves working with cryptocurrency, make sure you have a basic understanding of how it works. Being able to discuss your knowledge or experience with cryptocurrency can set you apart from other candidates.
✨Emphasise Attention to Detail
In customer support, small details can make a big difference. Be prepared to discuss how you ensure accuracy in your work and how you handle tasks that require meticulous attention, as this is crucial for maintaining customer satisfaction.
