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- Tasks: Troubleshoot technical issues and support clients with complex queries.
- Company: Dynamic tech company in Greater London with a fast-paced culture.
- Benefits: Hybrid work, stock options, and mentorship opportunities.
- Why this job: Make a tangible impact while driving improvements in support efficiency.
- Qualifications: Over 4 years of experience in technical customer support, preferably in SaaS or e-commerce.
- Other info: Exciting environment with opportunities for professional growth.
The predicted salary is between 42000 - 84000 £ per year.
A dynamic technology company in Greater London is seeking a Senior Technical Support Specialist to troubleshoot technical issues and support clients with complex queries.
The successful candidate will have over 4 years of experience in technical customer support, ideally in SaaS or e-commerce, and will excel at technical communication.
This role includes mentorship responsibilities and the opportunity to drive improvements in support efficiency.
Join a fast-paced, hybrid working environment and make a tangible impact.
Senior Tech Support Specialist — Hybrid & Stock Options employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tech Support Specialist — Hybrid & Stock Options
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in SaaS or e-commerce. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and communication techniques. We recommend practising common technical support scenarios and how you’d handle them. This will show your potential employer that you’re ready to tackle complex queries head-on.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Senior Tech Support Specialist role!
We think you need these skills to ace Senior Tech Support Specialist — Hybrid & Stock Options
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 4+ years of experience in technical customer support. We want to see how you've tackled complex queries and what tools you've used, especially in SaaS or e-commerce environments.
Communicate Clearly: Since this role requires excellent technical communication, use clear and concise language in your application. We appreciate straightforward explanations that showcase your ability to simplify complex issues for clients.
Mentorship Matters: If you have any experience mentoring others, don’t forget to mention it! We’re looking for someone who can guide and support their teammates, so share any relevant examples in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team!
How to prepare for a job interview at Swap
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues in SaaS and e-commerce, as well as troubleshooting techniques. Being able to discuss specific scenarios where you've resolved complex queries will really impress.
✨Show Off Your Communication Skills
Since this role requires excellent technical communication, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd communicate a solution to a non-technical client, so think of examples from your past experience.
✨Prepare for Mentorship Questions
As mentorship is part of the job, be ready to discuss your approach to guiding others. Think about times you've helped colleagues or clients improve their understanding of technical issues. Highlight your leadership style and how you foster a supportive environment.
✨Research the Company Culture
Understanding the company's values and work environment can give you an edge. Look into their hybrid working model and any recent initiatives they've launched. This will help you tailor your answers to show you're a great fit for their team.
