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- Tasks: Lead the optimisation and management of our revenue tech stack to drive operational efficiency.
- Company: Join Swap, a leading software provider revolutionising e-commerce with innovative solutions.
- Benefits: Enjoy competitive salary, stock options, private health insurance, wellness perks, and a pension.
- Why this job: Be part of a collaborative culture that values creativity and innovation in a fast-paced startup environment.
- Qualifications: 4+ years in CRM systems management, with hands-on HubSpot expertise and B2B SaaS knowledge.
- Other info: Hybrid working preferred; we value diversity and equality in our team.
The predicted salary is between 43200 - 72000 £ per year.
Say hello to the ecommerce OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
We are seeking a strategic and detail-oriented Revenue Operations (RevOps) Systems Manager, based in London (hybrid working preferred), to join our growing Revenue Operations team. Reporting directly to the Director of Revenue Operations, you will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey.
Responsibilities:- Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong, and related RevOps tools.
- Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency.
- Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions.
- Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement.
- Monitor data hygiene, governance, and enrichment efforts across the RevOps stack.
- Lead system-related onboarding, training, and documentation for go-to-market teams.
- Manage vendor relationships, licenses, and renewals for RevOps tools.
- Serve as the subject matter expert on HubSpot automation, lifecycle stages, lead routing, and CRM best practices.
- Design and manage automation workflows that align revenue teams around lifecycle stages, attribution, and handoff processes.
- Help shape the future of our RevOps tools and systems by spotting new ways to improve, innovate, and scale as we grow.
- 4+ years of experience in CRM systems management.
- Hands-on expertise with HubSpot (administration, automation, and integrations).
- Strong understanding of B2B SaaS go-to-market processes.
- Competitive base salary
- Stock options in a high-growth startup
- Private Health insurance
- Wellness perks
- Breakfast Mondays
- Pension
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Revenue Operations Systems Manager employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Operations Systems Manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, especially HubSpot, Zendesk, and Gong. Having hands-on experience or certifications in these platforms can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Swap to gain insights into their RevOps processes and culture. This can help you tailor your approach during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised revenue tech stacks in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to drive operational efficiency.
✨Tip Number 4
Stay updated on the latest trends in B2B SaaS and RevOps. Being knowledgeable about industry developments can help you engage in meaningful conversations during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace Revenue Operations Systems Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Revenue Operations Systems Manager position. Tailor your application to highlight relevant experience in CRM systems management and your expertise with HubSpot.
Craft a Tailored CV: Your CV should reflect your experience in B2B SaaS sales and any specific achievements related to revenue operations. Use metrics to demonstrate your impact in previous roles, such as improvements in operational efficiency or pipeline visibility.
Write a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and technology. Discuss how your skills align with the company's mission and how you can contribute to optimising their revenue tech stack. Be sure to mention your hands-on experience with HubSpot and other relevant tools.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Swap
✨Know Your Tech Stack
Familiarise yourself with HubSpot, Zendesk, and Gong before the interview. Be prepared to discuss your hands-on experience with these tools and how you've used them to drive operational efficiency in previous roles.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with sales, marketing, and customer success teams, think of examples where you've successfully partnered with different departments. Highlight how you identified workflow improvements and translated business needs into effective system solutions.
✨Showcase Your Analytical Skills
Be ready to talk about how you've created reporting dashboards and data workflows in the past. Discuss specific metrics you tracked and how they influenced revenue performance or customer engagement.
✨Emphasise Continuous Improvement
Prepare to share your thoughts on how you can help shape the future of RevOps tools and systems. Think of innovative ideas or processes you've implemented before that improved efficiency or scalability in your previous roles.
