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- Tasks: Lead the optimisation and management of our revenue tech stack, enhancing operational efficiency.
- Company: Join Swap, a leading software provider revolutionising e-commerce with innovative, data-driven solutions.
- Benefits: Enjoy competitive salary, stock options, private health insurance, wellness perks, and a pension plan.
- Why this job: Be part of a collaborative culture that values creativity and innovation while driving impactful change.
- Qualifications: 4+ years in CRM systems management, with hands-on HubSpot expertise and B2B SaaS knowledge.
- Other info: Hybrid working preferred; we celebrate diversity and are committed to equality in the workplace.
The predicted salary is between 43200 - 72000 £ per year.
Say hello to the ecommerce OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
About the Role
We are seeking a strategic and detail-oriented Revenue Operations (RevOps) Systems Manager, based in London (hybrid working preferred), to join our growing Revenue Operations team. Reporting directly to the Director of Revenue Operations, you will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey.
Responsibilities
- Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong, and related RevOps tools.
- Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency.
- Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions.
- Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement.
- Monitor data hygiene, governance, and enrichment efforts across the RevOps stack.
- Lead system-related onboarding, training, and documentation for go-to-market teams.
- Manage vendor relationships, licenses, and renewals for RevOps tools.
- Serve as the subject matter expert on HubSpot automation, lifecycle stages, lead routing, and CRM best practices.
- Design and manage automation workflows that align revenue teams around lifecycle stages, attribution, and handoff processes.
- Help shape the future of our RevOps tools and systems by spotting new ways to improve, innovate, and scale as we grow.
Requirements
- 4+ years of experience in CRM systems management.
- Hands-on expertise with HubSpot (administration, automation, and integrations).
- Strong understanding of B2B SaaS go-to-market processes.
Benefits:
- Competitive base salary
- Stock options in a high-growth startup
- Private Health insurance
- Wellness perks
- Breakfast Mondays
- Pension
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Revenue Operations Systems Manager employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Operations Systems Manager
✨Tip Number 1
Familiarise yourself with HubSpot, Zendesk, and Gong. Since these tools are central to the role, having hands-on experience or certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the RevOps field. Attend industry events or webinars to connect with others who work in revenue operations, as they may provide insights or even referrals for the position.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've improved processes in previous roles. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 4
Research Swap's company culture and values. Understanding their commitment to diversity and innovation will help you align your responses during interviews and demonstrate that you're a good fit for their team.
We think you need these skills to ace Revenue Operations Systems Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Revenue Operations Systems Manager position. Understand the key responsibilities and requirements, especially the importance of CRM systems management and experience with HubSpot.
Tailor Your CV: Customise your CV to highlight relevant experience in CRM systems management, particularly with HubSpot. Emphasise any previous roles where you improved operational efficiency or managed integrations, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for e-commerce and your understanding of RevOps. Mention specific examples of how you've successfully implemented scalable processes or improved data workflows in past roles.
Highlight Relevant Skills: In your application, be sure to highlight skills that align with the job requirements, such as expertise in automation, data hygiene, and vendor management. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Swap
✨Know Your Tools Inside Out
Make sure you have a solid understanding of HubSpot, Zendesk, and Gong. Be prepared to discuss your hands-on experience with these tools, including any specific automations or integrations you've implemented in the past.
✨Demonstrate Strategic Thinking
Since this role involves optimising processes across sales, marketing, and customer success, come ready to share examples of how you've identified workflow improvements and translated business needs into effective system solutions.
✨Showcase Your Data Skills
Be prepared to talk about your experience with reporting dashboards and data workflows. Highlight any instances where you've improved revenue performance visibility or enhanced customer engagement through data management.
✨Emphasise Collaboration
This position requires working closely with cross-functional teams. Share examples of how you've successfully partnered with different departments to achieve common goals, and demonstrate your ability to foster a collaborative environment.
