At a Glance
- Tasks: Coordinate cross-border operations and streamline processes for global ecommerce.
- Company: Join Swap, a cutting-edge AI-native platform transforming global commerce.
- Benefits: Enjoy competitive salary, stock options, wellness benefits, and flexible PTO.
- Other info: Diverse and inclusive culture with excellent growth opportunities.
- Why this job: Make a real impact in a high-performance team redefining how commerce works.
- Qualifications: Experience in logistics or ecommerce, strong organisational skills, and clear communication.
The predicted salary is between 40000 - 50000 £ per year.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything – anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin‑protecting decisions with real‑time data and capability. Our products span cross‑border, tax, returns, demand planning, and our next‑generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
About the Role
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. We are building a high‑performance cross‑border function to support global ecommerce at scale. This role is central to that effort. The Cross‑Border Operations Coordinator is responsible for maintaining operational control across cross‑border activities, supporting execution, managing inbound requests, and ensuring that processes and documentation are structured and accessible. This is not an administrative role. It is an operational position with real responsibility for keeping the function running effectively.
What you will do
- Coordinate consolidated cross‑border movements and support operational execution
- Prepare documentation and data required for duty drawback processes
- Support merchants with operational exceptions outside standard workflows
- Act as the first point of triage for cross‑border queries, ensuring they are routed and resolved
- Maintain clear tracking of cross‑border requests and activities
- Build and maintain structured process documentation and knowledge in Notion
- Improve how cross‑border information is organised and accessed internally
- Support internal teams with accurate, timely cross‑border guidance
- Identify recurring issues and support improvements to processes and workflows
What we are looking for
- Experience in logistics, ecommerce operations, or cross‑border fulfilment
- Strong organisational skills and attention to detail
- Ability to manage multiple requests and follow through consistently
- Comfortable working with operational data and documentation
- Proactive approach to improving systems and processes
- Clear communication and the ability to work across teams
What matters in this role
You will be responsible for making the cross‑border function more effective, more structured, and easier to work with. Your impact will be measured by how well you reduce operational friction and improve consistency across the business.
Benefits
- Competitive base salary.
- Stock options in a high‑growth startup.
- Competitive PTO with public holidays additional.
- Private Health.
- Pension.
- Wellness benefits.
- Breakfast Mondays.
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Operations Coordinator, Cross-Border employer: Swap
At Swap, we pride ourselves on fostering a dynamic work environment that champions clarity, creativity, and shared ownership. As an Operations Coordinator in our innovative cross-border team, you'll enjoy competitive benefits including stock options, private health, and wellness perks, all while contributing to a culture that values diversity and employee growth. Join us in redefining global commerce and experience the satisfaction of making a tangible impact in a high-performance setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator, Cross-Border
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Swap and its operations. Understand their cross-border processes and think about how your skills can contribute to making them even better. Show us you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Being clear and concise is key, especially when discussing operational details. We want to see how you can articulate your thoughts and ideas effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Swap team and contributing to our mission.
We think you need these skills to ace Operations Coordinator, Cross-Border
Some tips for your application 🫡
Show Your Passion for Operations:When you're writing your application, let us see your enthusiasm for operations and logistics. Share specific examples of how you've tackled challenges in these areas before, and why you’re excited about the role at Swap.
Be Clear and Concise:We love clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your skills and experiences that align with the job description.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific requirements of the Cross-Border Operations Coordinator role. Mention how your experience fits with our mission at Swap.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Swap
✨Know Your Stuff
Before the interview, dive deep into Swap's operations and the role of an Operations Coordinator. Familiarise yourself with cross-border logistics, ecommerce operations, and how they all tie into the company's mission. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed multiple requests or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your attention to detail and proactive approach.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to work across teams effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about Swap's cross-border operations and the challenges they face. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your values, especially regarding their commitment to diversity and equality.
