Swap is building an AI-native platform powering agentic commerce. We seek a Customer Support Specialist to guide merchants, troubleshoot platform questions, and ensure exceptional service as our Support team scales.
You’ll work with CX, Product, Ops, and Engineering to surface issues, improve workflows, and enhance support experiences while handling inquiries from shipping, orders, accounts, and returns.
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Merchant Support Specialist (SaaS & E‑commerce) employer: Swap
At Swap, we pride ourselves on being an exceptional employer that fosters a culture of clarity, creativity, and shared ownership. Our commitment to diversity and equality ensures a vibrant workplace where every voice is valued, while our focus on employee growth provides ample opportunities for professional development in the rapidly evolving field of AI. Located at the forefront of modern commerce, we offer a dynamic environment where innovative thinkers can thrive and make a meaningful impact.
