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- Tasks: Lead product strategy for global commerce, focusing on cross-border sales and compliance.
- Company: Join Swap, an innovative AI-native platform transforming global commerce.
- Benefits: Competitive salary, stock options, wellness benefits, and flexible working.
- Other info: Diverse and inclusive culture that values creativity and collaboration.
- Why this job: Shape the future of e-commerce while making a real impact on merchants worldwide.
- Qualifications: 5+ years in product management with SaaS or e-commerce experience.
The predicted salary is between 70000 - 90000 £ per year.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the role
We are seeking an experienced Product Manager – Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally.
What you’ll do
- Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations.
- Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery.
- Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies.
- Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions.
- Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data.
- Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets.
Who you are
- Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products.
- Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences.
- Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions.
- Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs.
- Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience.
- Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments.
Nice to have
- Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce).
- Prior work in tax/finance, trade compliance, or international logistics software.
- Familiarity with AI-empowered products or analytics tools.
- Exposure to products that operate in regulated or multi-jurisdiction environments.
Benefits
- Competitive base salary.
- Stock options in a high-growth startup.
- Competitive PTO with public holidays additional.
- Private Health.
- Pension.
- Wellness benefits.
- Breakfast Mondays.
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s also the smart thing.
Senior Product Manager in London employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in what we do at Swap, and be ready to discuss how your experience aligns with our mission.
✨Tip Number 3
Practice your pitch! Be clear about your achievements and how they relate to the role of Senior Product Manager. We want to hear how you’ve tackled challenges and delivered results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team!
We think you need these skills to ace Senior Product Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Product Manager role. Highlight your product management experience, especially in SaaS and e-commerce, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about global commerce and how your background makes you a great candidate. Share specific examples of how you've tackled challenges similar to those we face at Swap.
Showcase Your Data Skills: Since we value data-driven decision-making, include examples of how you've used data to inform product strategies or improve user experiences. This will help us see your analytical side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Swap
✨Know Your Product Inside Out
Before the interview, dive deep into Swap's products and services. Understand how their AI-native platform works and be ready to discuss how your experience aligns with their mission of simplifying global commerce.
✨Showcase Your Cross-Border Knowledge
Be prepared to talk about your understanding of international taxation, compliance, and how these factors influence e-commerce. Bring examples from your past roles where you navigated similar challenges.
✨Data-Driven Decision Making
Swap values a data-driven approach, so come armed with metrics and examples that demonstrate how you've used data to inform product strategy and improve user experiences in previous roles.
✨Emphasise Collaboration Skills
Since the role involves working cross-functionally, highlight your experience collaborating with engineering, design, and other teams. Share specific instances where your communication skills led to successful project outcomes.