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For Companies At a Glance
- Tasks: Shape customer success strategies and optimise partner performance for revenue growth.
- Company: Join Swap, a cutting-edge AI-native platform revolutionising global commerce.
- Benefits: Competitive salary, stock options, private health, and wellness benefits.
- Why this job: Make a real impact in a fast-paced startup while driving innovative revenue strategies.
- Qualifications: 4-6 years in consulting or strategic roles, strong analytical skills, and project management experience.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we are building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the Role
Reporting to the Director of Revenue Operations, you will act as a strategic partner to our Customer Success and Partnerships teams, playing a key role in shaping and executing initiatives that strengthen customer retention, expansion, and partner-driven revenue.
- Customer Success Strategy & Operations: You will define and optimise the end-to-end customer lifecycle—establishing scalable workflows, segmentation models, and renewal/expansion strategies that enhance customer outcomes and revenue predictability. You will create the data foundation and performance insights that guide CS decision-making, ensuring system integrity and a clear understanding of customer health, churn risk, and growth potential.
- Partnerships Strategy & Operations: You will build the operational infrastructure that accelerates partner performance, including onboarding frameworks, pipeline and forecasting models, and performance reporting required to understand our partner ecosystem as it evolves. You will enhance strategic alignment between Partnerships, Sales, and CS, enabling a unified approach to partner growth, efficiency, and revenue contribution.
Across both functions, you will drive cross-functional programs that advance organisational effectiveness, strengthen data-driven decision-making, and ensure cohesive execution of our long-term revenue strategy. You will take ownership of partner revenue share process, reinforcing the Swap partner experience as a competitive differentiator as we grow our partner community.
Key responsibilities
- Shape and evolve the end-to-end Customer Success operating model, ensuring lifecycle strategies, segmentation, and engagement motions drive predictable retention and expansion outcomes.
- Partner with CS leadership to define long-term renewal and expansion strategies, aligning resources, playbooks, and forecasting approaches to support sustainable customer growth.
- Establish the strategic foundations for customer health visibility and risk identification, enabling proactive intervention and data-informed decision-making across the organisation.
- Lead cross-functional initiatives that strengthen the post-sales experience, streamline handoffs, and create a unified revenue engine across CS, Sales, Partnerships, and Product.
- Generate strategic insights that shape partner prioritisation, investment decisions, and long-term revenue contribution, guiding how we develop, scale, and optimise our partner ecosystem.
- Strengthen the structure of our partner program, ensuring operational excellence across onboarding, enablement, billing, governance, and day-to-day partner engagement models.
- Optimise the partner technology stack and data infrastructure to enhance visibility, streamline workflows, and increase the effectiveness of partner-led motions.
- Establish leading and lagging performance indicators that enable proactive decision-making, help diagnose partner performance drivers, and inform strategic course corrections.
What we would like to see:
- Proven experience (4-6 years) in management consulting or a strategic/operational role within a high-growth tech company.
- Passion for designing scalable processes and driving operational excellence.
- Strong analytical skills with advanced proficiency in Excel/Google Sheets and other data-driven tools.
- Demonstrated ability to translate complex data into actionable insights and impactful presentations for diverse stakeholders.
- Thrives in an unstructured, fast-paced environment, with a hands-on approach to problem-solving and execution.
- Excellent project management skills with the ability to prioritize and manage multiple projects at once.
- Familiarity with CRM systems (e.g., Hubspot) is advantageous.
- Prior experience in a fast-paced startup environment or within a rapidly scaling company is a plus.
Benefits:
- Competitive base salary.
- Stock options in a high-growth startup.
- Competitive PTO with public holidays additional.
- Private Health.
- Pension.
- Wellness benefits.
- Breakfast Mondays.
Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Revenue Strategy in London employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Strategy in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise and focus on how you can help them achieve their goals.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Revenue Strategy in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Revenue Strategy role. Highlight your experience in management consulting or strategic roles, and show how your skills align with what we're looking for at Swap.
Showcase Your Analytical Skills: We love data-driven decision-making! Include examples of how you've used analytical tools like Excel or Google Sheets to drive insights and improve processes. This will really help us see your potential impact.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate clarity and want to understand your experiences without sifting through fluff.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Swap
✨Know Your Numbers
For a role in Revenue Strategy, it's crucial to be comfortable with data. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in past roles. Prepare specific examples that showcase your ability to translate complex data into actionable insights.
✨Understand the Customer Lifecycle
Familiarise yourself with the end-to-end customer lifecycle and think about how you can optimise it. Be prepared to share your thoughts on segmentation models and renewal strategies. This shows that you understand the importance of customer retention and expansion in driving revenue.
✨Showcase Your Project Management Skills
This role requires excellent project management abilities. Think of instances where you've successfully managed multiple projects simultaneously. Highlight your organisational skills and how you prioritised tasks to achieve results, especially in fast-paced environments.
✨Align with Company Values
Swap values clarity, creativity, and shared ownership. During your interview, demonstrate how your personal values align with these. Share experiences where you've worked collaboratively to achieve goals, and how you’ve contributed to a positive team culture.
