At a Glance
- Tasks: Coordinate cross-border operations and streamline processes for global ecommerce.
- Company: Join Swap, a cutting-edge AI-native platform transforming global commerce.
- Benefits: Enjoy competitive salary, stock options, wellness benefits, and flexible PTO.
- Other info: Diverse and inclusive culture with excellent growth opportunities.
- Why this job: Make a real impact in a high-performance team redefining how commerce works.
- Qualifications: Experience in logistics or ecommerce, strong organisational skills, and proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything – anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin‑protecting decisions with real‑time data and capability.
Our products span cross‑border, tax, returns, demand planning, and our next‑generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
About the Role
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
We are building a high‑performance cross‑border function to support global ecommerce at scale. This role is central to that effort.
The Cross‑Border Operations Coordinator is responsible for maintaining operational control across cross‑border activities, supporting execution, managing inbound requests, and ensuring that processes and documentation are structured and accessible.
This is not an administrative role. It is an operational position with real responsibility for keeping the function running effectively.
What you will do
- Coordinate consolidated cross‑border movements and support operational execution
- Prepare documentation and data required for duty drawback processes
- Support merchants with operational exceptions outside standard workflows
- Act as the first point of triage for cross‑border queries, ensuring they are routed and resolved
- Maintain clear tracking of cross‑border requests and activities
- Build and maintain structured process documentation and knowledge in Notion
- Improve how cross‑border information is organised and accessed internally
- Support internal teams with accurate, timely cross‑border guidance
- Identify recurring issues and support improvements to processes and workflows
- What we are looking for
- Experience in logistics, ecommerce operations, or cross‑border fulfilment
- Strong organisational skills and attention to detail
- Ability to manage multiple requests and follow through consistently
- Comfortable working with operational data and documentation
- Proactive approach to improving systems and processes
- Clear communication and the ability to work across teams
- What matters in this role
You will be responsible for making the cross‑border function more effective, more structured, and easier to work with.
Your impact will be measured by how well you reduce operational friction and improve consistency across the business.
Benefits
- Competitive base salary.
- Stock options in a high‑growth startup.
- Competitive PTO with public holidays additional.
- Private Health.
- Pension.
- Wellness benefits.
- Breakfast Mondays.
- Diversity & Equal Opportunities
We embrace diversity and equality in a serious way.
We are committed to building a team with a variety of backgrounds, skills, and views.
The more inclusive we are, the better our work will be.
Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
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StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator – Cross-Border in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Swap and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Swap!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Swap keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Coordinator – Cross-Border in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Swap:This is your chance to really connect with the team at Swap. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Swap
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Swap.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Swap that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Swap. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
