At a Glance
- Tasks: Coordinate cross-border operations and improve processes for global ecommerce.
- Company: Join a cutting-edge startup redefining global commerce with AI technology.
- Benefits: Competitive salary, stock options, private health, and wellness perks.
- Other info: Diverse and inclusive culture with excellent growth opportunities.
- Why this job: Make a real impact in a high-performance team driving global ecommerce success.
- Qualifications: Experience in logistics or ecommerce, strong organisational skills, and proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
About the Role
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. We are building a high-performance cross-border function to support global ecommerce at scale. This role is central to that effort.
The Cross-Border Operations Coordinator is responsible for maintaining operational control across cross-border activities, supporting execution, managing inbound requests, and ensuring that processes and documentation are structured and accessible. This is not an administrative role. It is an operational position with real responsibility for keeping the function running effectively.
What you will do
- Coordinate consolidated cross-border movements and support operational execution
- Prepare documentation and data required for duty drawback processes
- Support merchants with operational exceptions outside standard workflows
- Act as the first point of triage for cross-border queries, ensuring they are routed and resolved
- Maintain clear tracking of cross-border requests and activities
- Build and maintain structured process documentation and knowledge in Notion
- Improve how cross-border information is organised and accessed internally
- Support internal teams with accurate, timely cross-border guidance
- Identify recurring issues and support improvements to processes and workflows
What we are looking for
- Experience in logistics, ecommerce operations, or cross-border fulfilment
- Strong organisational skills and attention to detail
- Ability to manage multiple requests and follow through consistently
- Comfortable working with operational data and documentation
- Proactive approach to improving systems and processes
- Clear communication and the ability to work across teams
What matters in this role
You will be responsible for making the cross-border function more effective, more structured, and easier to work with. Your impact will be measured by how well you reduce operational friction and improve consistency across the business.
Benefits:
- Competitive base salary.
- Stock options in a high-growth startup.
- Competitive PTO with public holidays additional.
- Private Health.
- Pension.
- Wellness benefits.
- Breakfast Mondays.
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Operations Coordinator, Cross-Border in London employer: Swap
At Swap, we pride ourselves on fostering a dynamic and inclusive work environment that champions creativity and shared ownership. As an Operations Coordinator in our cross-border team, you'll enjoy competitive benefits including stock options, private health coverage, and wellness initiatives, all while playing a pivotal role in transforming global commerce. Our commitment to employee growth and a culture of equality ensures that every team member can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator, Cross-Border in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Swap and its operations. Understand their cross-border processes and think about how your skills can contribute to making them even better. Show us that you’re not just another candidate, but someone who’s genuinely interested in our mission!
✨Tip Number 3
Practice your communication skills! As an Operations Coordinator, clear communication is key. Try mock interviews with friends or use online platforms to refine how you present your experiences and ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Swap team and ready to dive into the world of cross-border operations.
We think you need these skills to ace Operations Coordinator, Cross-Border in London
Some tips for your application 🫡
Show Your Passion for Operations:When you're writing your application, let us see your enthusiasm for operations and logistics. Share specific examples of how you've tackled challenges in these areas before. We love to see candidates who are genuinely excited about making processes smoother!
Be Clear and Concise:We appreciate clarity in communication, so make sure your application is easy to read. Use bullet points where possible and keep your sentences straightforward. This will help us quickly understand your skills and experiences without getting lost in jargon.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in cross-border operations or ecommerce. Show us how your background aligns with what we’re looking for at Swap.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Swap!
How to prepare for a job interview at Swap
✨Know Your Stuff
Before the interview, dive deep into Swap's operations and the role of an Operations Coordinator. Familiarise yourself with cross-border logistics, ecommerce operations, and how they all tie into the company's mission. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or improved processes. Be ready to discuss how you keep things structured and accessible, as this is key to the position.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to demonstrate your ability to work across teams and handle operational queries.
✨Be Proactive About Improvements
Think about ways you could improve existing processes or systems in a cross-border context. Bring these ideas to the table during your interview. Showing that you have a proactive mindset and are ready to tackle challenges will impress the interviewers and align with their goals for the role.
