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For Companies At a Glance
- Tasks: Lead and optimise Merchant Operations, ensuring seamless integrations and operational excellence.
- Company: Join a fast-growing startup revolutionising agentic commerce with AI-driven solutions.
- Benefits: Competitive salary, stock options, private health insurance, and wellness benefits.
- Why this job: Be at the forefront of innovation, tackling complex challenges in a dynamic environment.
- Qualifications: 5-8 years in operations management, strong analytical skills, and logistics experience preferred.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI‑native platform connecting backend operations with a forward‑thinking storefront experience. Built for brands that want to sell anything – anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin‑protecting decisions with real‑time data and capability. Our products span cross‑border, tax, returns, demand planning, and our next‑generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
About the Role
We’re a fast‑growing startup entering a new phase where scalable systems, data integrity, and cross‑functional execution underpin our ability to scale globally. This is an exciting role for a proactive individual energized by tackling difficult problems and who thrives in a fast‑paced environment with an uncompromising attention to detail. It requires a blend of strategic planning, process optimisation, and team leadership with high data proficiency and knowledge of global logistics while navigating complex operational tasks with their team.
The Head of Merchant Operations sits within our overall Swap Core Operations and will be responsible for managing the Merchant and Partner Onboarding, Partner Integrations and Core Process Operations Team. The Core Team remit is to drive operational rigour and process optimisation to help scale our overall E2E operations with Brands, Merchants, and Agency & Logistics Partners.
Key Responsibilities
- Lead the day‑to‑day execution for our Merchant and Partner Operations, focusing on successful integrations at scale.
- Manage and optimise the E2E Go Live process for our merchants and partners with technical colleagues.
- Oversee Tax Operations, ensuring accuracy and compliance across all of Swap’s operations.
- Reduce silos and manual workflows by implementing scalable operations set‑ups.
- Collaborate with cross‑functional teams to ensure operational alignment with internal goals and the broader business strategy.
What we would like to see
- 5–8 years proven experience in operations management and partner integrations, preferably within SaaS, e‑commerce, fintech, or a high‑growth tech environment.
- Logistics experience highly desirable working with global logistics providers and WMS.
- Strong analytical skills with experience managing and interpreting operational metrics.
- Ability to translate between technical and non‑technical stakeholders.
- Demonstrated ability to lead and mentor a high‑performing operations team.
- Excellent communication and stakeholder management skills, with the ability to articulate complex operational issues to cross‑functional teams.
Benefits
- Competitive base salary.
- Stock options in a high‑growth startup.
- Competitive PTO with public holidays additional.
- Private health insurance.
- Pension plan.
- Wellness benefits.
- Breakfast on Mondays.
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s also the smart thing.
Head of Merchant Operations in London employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Merchant Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Merchant Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Merchant Operations. Highlight your experience in operations management and partner integrations, especially in SaaS or e-commerce. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission at Swap. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing examples of how you've managed and interpreted operational metrics in the past. We love data-driven decision-making, so let us know how you've used data to drive success!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Swap
✨Know Your Stuff
Before the interview, dive deep into Swap's operations and products. Understand how their AI-native platform works and be ready to discuss how your experience in operations management can contribute to their goals. This shows you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've tackled complex operational challenges in the past. Highlight your strategic planning and process optimisation skills, as these are crucial for the Head of Merchant Operations role.
✨Communicate Clearly
Since this role involves translating between technical and non-technical stakeholders, practice articulating complex ideas simply. Use clear, concise language during the interview to demonstrate your excellent communication skills.
✨Emphasise Team Leadership
Prepare to discuss your experience in leading and mentoring high-performing teams. Share how you foster collaboration and reduce silos, as this aligns with Swap's focus on operational alignment and teamwork.
