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- Tasks: Manage carrier relationships and improve service across the UK and Europe.
- Company: Join a dynamic team at Swap, a leader in logistics.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Opportunity to work closely with various teams and drive strategic decisions.
- Why this job: Make a real impact on European shipping and enhance carrier performance.
- Qualifications: 6–10 years in parcel or logistics management with strong UK/EU network experience.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, United Kingdom
Reporting to: VP, Cross-Border
Swap is hiring a Carrier Manager – Europe to own carrier performance and carrier relationships across the UK and European network. This is a specialist role with direct accountability for improving service, strengthening internal support, and increasing commercial discipline across key carrier partners.
The role will own relationships with DHL Express, Royal Mail, Evri, Pro Carrier, and selected European parcel partners. It will lead service reviews, support merchant and commercial teams, and provide the first line of carrier expertise on European shipping matters.
Key responsibilities
- Own strategic and operational carrier relationships across the European portfolio
- Lead service and commercial reviews with key carriers
- Manage carrier-side escalations and drive corrective action
- Assess lane performance and recommend routing improvements
- Support Sales and Account Management on European carrier and lane questions
- Provide internal guidance on carrier capability and service fit
- Maintain structured reporting on carrier health, cost trends, and exception patterns
- Work closely with Operations, Product, Finance, and leadership on carrier-linked decisions
Candidate profile
- 6–10 years in parcel, logistics, or carrier-management environments
- Strong experience with UK/EU parcel networks
- Direct exposure to performance management, carrier review, and escalation handling
- Able to combine operational judgement with commercial credibility
This role is intended to create clear ownership of European carrier performance and stop routine carrier questions and escalations defaulting to the VP layer.
Carrier Manager - Europe in London employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carrier Manager - Europe in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with people in the logistics and carrier management space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, be ready to discuss your experience with UK/EU parcel networks and how you've improved carrier performance in the past. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Don’t shy away from asking questions during interviews! Inquire about their current carrier relationships and challenges they face. This shows you're genuinely interested and gives you a chance to demonstrate your knowledge of the industry.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows us you're serious about joining the team and helps you stay updated on new opportunities.
We think you need these skills to ace Carrier Manager - Europe in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Carrier Manager role. Highlight your experience in parcel, logistics, or carrier management environments, especially with UK/EU networks.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved carrier performance or managed relationships in the past.
Showcase Your Achievements: Quantify your successes! If you've led service reviews or driven corrective actions, let us know the impact you made. Numbers speak volumes and can set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Swap
✨Know Your Carriers
Before the interview, make sure you research the key carriers mentioned in the job description, like DHL Express and Royal Mail. Understand their services, strengths, and any recent news or changes in their operations. This will show your potential employer that you're genuinely interested and knowledgeable about the industry.
✨Showcase Your Experience
Prepare to discuss your past experiences in parcel, logistics, or carrier management. Be ready to share specific examples of how you've improved carrier performance or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Commercial Acumen
Since this role involves increasing commercial discipline, think about how you've combined operational judgement with commercial insights in your previous roles. Be prepared to discuss how you've assessed lane performance and recommended improvements, as well as how you've supported sales and account management teams.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's current challenges with carrier relationships or how they measure carrier performance. This not only shows your interest but also gives you a chance to demonstrate your understanding of the role and the industry.