Swap is seeking a Technical Support Manager to provide senior, cross-product technical leadership within the Support organisation. This role focuses on escalation ownership, operational consistency, and scaling Technical Support (notably in the US) as our product suite and customer base grow.
As the senior technical authority, you’ll champion readiness, standard practices, and collaboration with Product and Engineering, while guiding the team through strategic and hands-on execution across
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Global Technical Support Manager: AI-Driven Escalations employer: Swap
At Swap, we pride ourselves on being an exceptional employer that fosters a culture of clarity, creativity, and shared ownership. Our commitment to diversity and equality ensures a vibrant workplace where every voice is valued, while our focus on employee growth provides ample opportunities for professional development in the rapidly evolving field of AI. Located at the forefront of modern commerce, we offer a dynamic environment where innovative thinkers can thrive and make a meaningful impact.
