At a Glance
- Tasks: Manage carrier relationships and improve performance across the UK and Europe.
- Company: Join a dynamic team at a leading logistics company in London.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Opportunity to lead strategic initiatives and drive operational excellence.
- Why this job: Make a real impact on European shipping and enhance service quality.
- Qualifications: 6-10 years in logistics or carrier management with strong UK/EU network experience.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, United Kingdom
Reporting to: VP, Cross-Border Swap is hiring a Carrier Manager – Europe to own carrier performance and carrier relationships across the UK and European network. This is a specialist role with direct accountability for improving service, strengthening internal support, and increasing commercial discipline across key carrier partners. The role will own relationships with DHL Express, Royal Mail, Evri, Pro Carrier, and selected European parcel partners. It will lead service reviews, support merchant and commercial teams, and provide the first line of carrier expertise on European shipping matters.
Key responsibilities
- Own strategic and operational carrier relationships across the European portfolio
- Lead service and commercial reviews with key carriers
- Manage carrier-side escalations and drive corrective action
- Assess lane performance and recommend routing improvements
- Support Sales and Account Management on European carrier and lane questions
- Provide internal guidance on carrier capability and service fit
- Maintain structured reporting on carrier health, cost trends, and exception patterns
- Work closely with Operations, Product, Finance, and leadership on carrier-linked decisions
Candidate profile
- 6–10 years in parcel, logistics, or carrier-management environments
- Strong experience with UK/EU parcel networks
- Direct exposure to performance management, carrier review, and escalation handling
- Able to combine operational judgement with commercial credibility
This role is intended to create clear ownership of European carrier performance and stop routine carrier questions and escalations defaulting to the VP layer.
Carrier Manager - Europe employer: Swap
At Swap, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Carrier Manager in London, you'll benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that values your expertise in logistics and carrier management. Join us to make a meaningful impact on our European network while enjoying the vibrant lifestyle that London has to offer.
StudySmarter Expert Advice🤫
We think this is how you could land Carrier Manager - Europe
✨Tip Number 1
Network, network, network! Reach out to people in the industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships with key players in the logistics and carrier management space.
✨Tip Number 2
Prepare for interviews by researching the companies you’re applying to. Understand their carrier partnerships and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your expertise! When you get the chance to speak with potential employers, highlight your experience with performance management and escalation handling. We know you’ve got the skills, so let them see it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that Carrier Manager role and make a real impact in the European market.
We think you need these skills to ace Carrier Manager - Europe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Carrier Manager – Europe. Highlight your experience in parcel, logistics, or carrier management, and don’t forget to mention any specific relationships you've built with carriers like DHL Express or Royal Mail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience with performance management and how you’ve successfully handled escalations in the past.
Showcase Your Achievements:When detailing your work history, focus on achievements rather than just responsibilities. Did you improve service levels or strengthen carrier relationships? Quantify your successes to make them stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process. Don’t miss out!
How to prepare for a job interview at Swap
✨Know Your Carriers
Before the interview, make sure you research the key carriers mentioned in the job description, like DHL Express and Royal Mail. Understand their services, strengths, and any recent news or changes in their operations. This will show your potential employer that you're genuinely interested and knowledgeable about the industry.
✨Showcase Your Experience
Prepare to discuss your past experiences in parcel, logistics, or carrier management. Be ready to share specific examples of how you've improved carrier performance or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Commercial Acumen
Since this role involves increasing commercial discipline, think about how you've combined operational judgement with commercial insights in your previous roles. Be prepared to discuss how you've assessed lane performance and recommended improvements, as well as how you've supported sales and account management teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's future plans for expanding its European network or how they measure carrier performance. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.
