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For Companies At a Glance
- Tasks: Manage daily shipping operations and troubleshoot integrations for e-commerce platforms.
- Company: Join Swap, a leading software provider revolutionising e-commerce with innovative solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for creativity and growth.
- Why this job: Be part of a dynamic team that values diversity and drives impactful change in e-commerce.
- Qualifications: 3+ years in e-commerce shipping or logistics; tech-savvy with strong problem-solving skills.
- Other info: We prioritise inclusivity and equality, fostering a culture where every voice matters.
The predicted salary is between 36000 - 60000 £ per year.
Company
Say hello to the ecommerce OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
Job Summary
We’re looking for a hands-on Carrier Manager to manage daily shipping operations with a focus on maintaining and troubleshooting integrations between ecommerce platforms and shipping label software. This role is key to ensuring that carrier accounts are set up correctly, shipments flow smoothly, and technical issues are resolved quickly to keep order fulfilments on track.
Responsibilities
- Oversee day-to-day carrier operations, including account setup, service mapping, and shipping rule configurations.
- Maintain and troubleshoot integrations between ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and shipping label software (e.g., ShipStation, Shippo, EasyPost).
- Monitor label generation and shipment flows, ensuring accurate rates, service selections, and timely dispatch.
- Liaise with carriers (e.g., Royal Mail, DPD, DHL, FedEx) for technical support, service updates, and operational issues.
- Maintain up-to-date documentation for shipping configurations, carrier credentials, and SOPs.
- Support the Sales and onboarding team with shipping label errors, returns processing, and commercial invoice approval.
- Occasionally, support the finance team with reconciliation of carrier charges.
Requirements
- 3+ years of experience in ecommerce shipping, logistics coordination, or carrier management.
- Familiarity with ecommerce platforms (e.g., Shopify, Magento) and third-party shipping tools (e.g., ShipStation, Shippo).
- Familiarity with the logistics industry from express to postal operators to 3PL/ fulfilment.
- Basic understanding of APIs, webhooks, and shipping logic (zones, service levels, rates).
- Strong problem-solving skills and the ability to work with both technical systems, sales and customer service teams.
- Organised, tech-savvy, and comfortable working across multiple systems simultaneously.
- Proficiency with Excel or Google Sheets; experience with ticketing tools (e.g., Zendesk, Jira) is a plus.
Diversity & Equal Opportunities
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Carrier Manager employer: Swap
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carrier Manager
✨Tip Number 1
Familiarise yourself with the specific ecommerce platforms and shipping tools mentioned in the job description, like Shopify and ShipStation. Having hands-on experience or even a basic understanding of these systems can set you apart during discussions.
✨Tip Number 2
Network with professionals in the logistics and ecommerce sectors. Attend industry events or join online forums to connect with others who might provide insights or even referrals for the Carrier Manager role.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues or improved shipping operations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Show your enthusiasm for the company's commitment to diversity and inclusion. Be ready to share how your unique background or perspective can contribute to a collaborative work environment, aligning with their values.
We think you need these skills to ace Carrier Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce shipping and logistics coordination. Emphasise your familiarity with platforms like Shopify and tools such as ShipStation, as these are crucial for the Carrier Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and logistics. Mention specific examples of how you've successfully managed carrier operations or resolved technical issues in previous roles to demonstrate your problem-solving skills.
Showcase Technical Skills: Since the role requires a basic understanding of APIs and webhooks, include any relevant technical skills or projects in your application. This will show that you are comfortable working with technical systems and can liaise effectively with both technical teams and customers.
Highlight Organisational Abilities: Given the need for organisation in managing multiple systems, provide examples of how you've successfully juggled various tasks or projects in the past. This could be through specific achievements or responsibilities that showcase your ability to stay organised and efficient.
How to prepare for a job interview at Swap
✨Know Your E-commerce Platforms
Familiarise yourself with popular e-commerce platforms like Shopify, WooCommerce, and Magento. Be prepared to discuss how you have previously managed integrations between these platforms and shipping label software.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues or improved shipping operations. Highlight your ability to troubleshoot and maintain smooth shipment flows.
✨Understand Carrier Relationships
Research the carriers mentioned in the job description, such as Royal Mail, DPD, and DHL. Be ready to talk about your experience liaising with carriers and how you handle service updates and operational challenges.
✨Showcase Your Organisational Skills
Since the role requires managing multiple systems and documentation, be prepared to discuss your organisational strategies. Mention any tools you use for tracking and maintaining shipping configurations and SOPs.
