Swap is seeking a reliable Customer Support Specialist who thrives on helping merchants resolve issues quickly and effectively. You’ll be the frontline voice for our customers, guiding them through platform questions and troubleshooting.
This role blends customer advocacy with light technical investigation: you'll surface issues, improve workflows, and collaborate with CX, Product, Ops, and Engineering to elevate the support experience.
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Merchant Support Specialist—SaaS & E‑commerce Champion employer: Swap Commerce Ltd.
At Swap, we pride ourselves on being an exceptional employer that fosters a culture of clarity, creativity, and shared ownership. As a Senior Billing Associate, you will not only play a pivotal role in shaping our billing operations but also benefit from a dynamic work environment that encourages innovation and personal growth. With a commitment to diversity and equality, we offer a unique opportunity to thrive in a fast-paced scale-up setting while contributing to the future of global commerce.
