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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver high-quality care for individuals with complex needs.
- Company: National provider of care and support services, focused on independence and fulfilment.
- Benefits: Car allowance, generous pension scheme, 33 days annual leave, and employee car scheme.
- Other info: Join a dynamic team committed to quality and continuous improvement in care services.
- Why this job: Make a real difference in people's lives while driving operational excellence and growth.
- Qualifications: Senior leadership experience in adult social care and strong financial management skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
About The Role
We are a national provider of care and support with a diverse range of residential and supported living services. The people we support have complex needs, they may have autism, learning disabilities, mental health issues or need a specialist nursing service. We believe that with the right support everyone can achieve greater independence and fulfilling lives, as each person we support is at the heart of all services we provide.
The Managing Director is responsible for the leadership, performance, and quality of operational services across a portfolio of residential and supported living services for people with learning disabilities. Reporting to the Deputy CEO, the role provides strategic and operational leadership through Divisional Directors, ensuring services are safe, high‑quality, financially sustainable, and aligned with Company objectives. The postholder plays a key role in delivering operational excellence, driving performance, and supporting the Company’s growth and development.
Key Responsibilities
- Operational Leadership
- Provide strategic and operational leadership across services through Divisional Directors.
- Ensure the delivery of high-quality, safe, and person‑centred care across all services.
- Maintain oversight of day‑to‑day operations through Divisional Directors, ensuring timely interventions where performance does not meet expectations.
- Drive consistency in operational standards, policies, and practices across divisions.
- Ensure effective oversight of service performance, addressing areas of risk or underperformance.
- Develop and implement operational strategies that encompass quality, compliance, and sustainable growth.
- Performance & Quality
- Monitor and drive performance through robust KPI frameworks and dashboards, covering quality, compliance, occupancy, workforce stability, and financial performance.
- Ensure services meet regulatory and legislative requirements.
- Lead quality improvement initiatives and ensure continuous improvement across services.
- Support services to achieve positive inspection outcomes and maintain high standards of care.
- Financial & Commercial Management
- Hold accountability for the financial performance of the operational portfolio.
- Oversee budgets, cost control, and operational efficiency across divisions.
- Work closely with finance teams to ensure services are financially sustainable.
- Support the commercial viability of services, including occupancy levels and cost management.
- Leadership & People Management
- Lead, coach, and develop Divisional Directors to deliver strong operational performance.
- Build a high‑performing leadership culture focused on accountability, collaboration, and results.
- Support workforce planning, recruitment, and retention strategies across services.
- Promote a positive Company culture aligned with the Swanton’s PRIDE Ethos.
- Lead in line with Swanton values, promoting the Company’s PRIDE Ethos and behavioural framework.
- Lead and support Divisional Directors to successfully implement and sustain change initiatives within their areas.
- Act as a visible advocate for people with learning disabilities, ensuring their voices and outcomes remain central to service delivery.
- Service Development & Growth
- Work closely with the Deputy CEO and Head of Business Development to support service growth and expansion.
- Contribute to the mobilisation of new services, ensuring operational readiness and successful delivery.
- Support the integration of new services into the operational portfolio.
- Governance & Risk
- Ensure robust governance structures are in place across all services.
- Identify, manage, and mitigate operational risks.
- Ensure compliance with Company policies, procedures, and regulatory frameworks.
- Stakeholder Engagement
- Build and maintain strong relationships with commissioners, local authorities, and external partners.
- Represent the Company in operational and partnership forums.
- Support the Company’s reputation as a high‑quality provider of services for people with learning disabilities.
- Promote and embed co‑production with colleagues, people we support, families, and external stakeholders to achieve business objectives and improve services.
- Transformation, Systems & Continuous Improvement
- Lead the implementation and embedding of operational change initiatives across operations.
- Drive the standardisation of processes, policies, and ways of working to improve consistency, efficiency, and quality.
- Evaluate the effectiveness and efficiency of operational processes, both internally and with external partners, taking action to address areas of underperformance.
- Oversee the development and effective use of systems to support operational delivery, performance monitoring, and decision‑making.
- Ensure the consistent use of KPI dashboards across divisions, enabling real‑time visibility of performance and proactive management of risk.
- Embed a data‑driven culture, using performance insights to drive accountability, continuous improvement, and informed decision‑making.
- Work with internal stakeholders to ensure systems and reporting frameworks are fit for purpose and aligned with Company priorities.
- Ensure changes are effectively implemented, adopted, and sustained across all services.
Person Specification
Essential Experience
- Significant senior operational leadership experience within adult social care or comparable sector.
- Experience managing multi‑site services through senior leaders (e.g. Regional or Divisional Directors).
- Strong understanding of residential and/or supported living services for people with learning disabilities.
- Experience of driving service performance, quality improvement, and operational change.
- Experience managing budgets and financial performance.
Essential Skills
- Strategic and operational leadership.
- Performance management and data‑driven decision making.
- Financial and commercial awareness.
- Leadership and people development.
- Strong communication and influencing skills.
- Ability to manage complexity across multiple services.
Desirable
- Experience at Managing Director, Director, or equivalent senior level.
- Experience supporting service growth or acquisitions.
- Relevant leadership or social care qualifications.
Key Outcomes
Success in the role will be demonstrated by:
- High‑quality, safe, and compliant services.
- Strong operational and financial performance across divisions.
- Effective leadership of Divisional Directors.
- Improved occupancy and workforce stability.
- Successful delivery of operational elements of Company strategy.
Benefits
- Car allowance.
- 5% matched SS pension.
- 33 days annual leave - including bank holidays.
- EV SS car scheme.
Managing Director in Sunderland employer: Swantoncare
Contact Detail:
Swantoncare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Director in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Managing Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent developments. Tailor your responses to show how your experience aligns with their mission of providing high-quality, person-centred care. We want to see you shine!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you admire, like us at StudySmarter, and express your interest in potential leadership roles. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Showcase your leadership style during interviews. Share specific examples of how you've driven performance and quality improvement in previous roles. We love hearing about your successes and how you can bring that to our team!
We think you need these skills to ace Managing Director in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Managing Director role. Highlight your experience in operational leadership and how it aligns with our mission of providing high-quality care and support.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive performance and quality improvement. We love seeing quantifiable results!
Be Person-Centred: Remember, at StudySmarter, we put people at the heart of everything we do. Reflect this in your application by discussing how you’ve supported individuals with complex needs in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team!
How to prepare for a job interview at Swantoncare
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values, especially their focus on supporting individuals with complex needs. Familiarise yourself with their operational strategies and how they align with your own leadership style.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past, particularly in adult social care or similar sectors. Highlight your experience in driving performance and quality improvement, as this will resonate well with the interviewers.
✨Be Data-Driven
Since the role involves performance management through KPIs, come ready to discuss how you’ve used data to make informed decisions. Share instances where your data-driven approach led to improved service delivery or operational efficiency.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by discussing your experience with stakeholders like local authorities and external partners. Show that you understand the importance of collaboration in achieving high-quality service outcomes.