At a Glance
- Tasks: Lead and inspire a dedicated team to provide outstanding person-centred support.
- Company: Swanton, a caring organisation focused on empowering individuals.
- Benefits: Exclusive discounts, paid training, generous holidays, and 24/7 wellbeing support.
- Other info: Exciting career progression opportunities and a supportive work culture.
- Why this job: Make a real difference in people's lives every day while developing your leadership skills.
- Qualifications: Experience in health and social care leadership and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
About The Role
Deputy Service Manager Sutton, with travel across Epsom, Ewell, Banstead & Redhill. Lead with purpose. Inspire people. Make every moment matter. At Swanton, we believe everyone deserves the opportunity to live a fulfilling and independent life. We're looking for a passionate and motivated Deputy Service Manager to help lead our services across Sutton, Epsom, Ewell, Banstead and Redhill. Please note: internally, this position is known as a Locality Manager. This is an exciting opportunity to make a genuine difference every day.
Working alongside the Registered Manager, you'll help create a positive culture, empower colleagues to thrive, and ensure the people we support achieve their goals, aspirations and greater independence. You'll be a visible leader across your locality, supporting service quality, compliance, performance and team development while ensuring person-centred support remains at the heart of everything we do.
At the centre of our approach are our values:
- Potential
- Responsibility
- Integrity
- Diversity
- Empathy
These values guide our commitment to making a meaningful difference so that, for the people we support, their families, and our colleagues, Every Moment Does Matter.
As Deputy Service Manager, you'll play a key role in the day-to-day leadership and success of your services. You'll support the Registered Manager to deliver outstanding care and support, develop high-performing teams, maintain excellent quality standards, and drive positive outcomes for the people we support. You’ll be someone who leads by example, inspires confidence, and brings energy, compassion and accountability to everything you do.
What You'll Do:
- Lead, motivate and develop a dedicated team to provide high-quality, person-centred support
- Promote a positive culture where our values are lived every day
- Support recruitment, induction, training, supervision and performance development
- Ensure people we support are empowered to achieve their personal goals and aspirations
- Build strong relationships with families, professionals, commissioners and community partners
- Monitor and maintain high standards of quality, compliance and governance
- Support financial performance, budgets, occupancy and resource management
- Manage incidents, complaints and service improvements effectively
- Ensure safe, effective and compassionate support is delivered consistently
- Participate in the on-call rota and provide hands‑on leadership when required
- Help drive continuous improvement and innovation across services
What We're Looking For:
- Has experience in a leadership role within health and social care
- Is passionate about delivering outstanding person-centred support
- Can inspire, coach and develop others
- Has strong communication and relationship‑building skills
- Is organised, resilient and solution‑focused
- Understands quality, compliance and safeguarding responsibilities
- Shares our commitment to inclusion, dignity, respect and compassion
Why Join Swanton?
We know our people are our greatest asset, so we invest in helping you succeed.
- Exclusive employee discounts on leading brands
- Paid mileage and local travel
- Excellent career progression opportunities
- Fully paid training and ongoing professional development
- Generous holiday entitlement
- 24/7 wellbeing and mental health support
- Pension scheme
- Long service recognition awards
- Monthly prize draws
- £400 Refer-a-Friend Scheme* (*T&Cs apply)
Ready to Make a Difference? This is more than a job. It's an opportunity to lead, inspire and positively impact the lives of the people we support every single day.
Deputy Service Manager - Adult Supported Living in Epsom employer: Swanton Community Services
Swanton Community Services is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and service users. With flexible hours and guaranteed shifts, staff can achieve a healthy work-life balance while making a meaningful impact in the lives of individuals with learning disabilities and mental health challenges. Opportunities for personal and professional growth are abundant, making it a rewarding place to develop your career in community support.
Contact Details:
Swanton Community Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager - Adult Supported Living in Epsom
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Swanton Community Services.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Swanton Community Services!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Swanton Community Services, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Swanton Community Services or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Deputy Service Manager - Adult Supported Living in Epsom
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Swanton Community Services:Before hitting send, make sure to tailor your application specifically to Swanton Community Services! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Swanton Community Services
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
