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- Tasks: Deliver exceptional customer service and manage the front-of-house experience.
- Company: Join the thriving Swansway Motor Group with a strong reputation for excellence.
- Benefits: Enjoy increased holiday, birthday off, and discounts for you and your family.
- Why this job: Be the face of our aftersales department and make customers feel valued.
- Qualifications: 12 months' experience as a Service Advisor and a valid driving licence.
- Other info: Flexible team player attitude and opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed.
Responsibilities:
- Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.
- Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.
- Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.
- Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.
- Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.
Qualifications:
- Minimum of 12 months' experience working as a Service Advisor in a dealership environment.
- A flexible team player attitude, with the ability to support the aftersales team during busy periods.
- A results-focused mindset, with resilience and the ability to overcome obstacles.
- A strong technical awareness or understanding of vehicles and their components.
- Experience in upselling products or services, with a valid driving licence.
Benefits:
- Increased holiday entitlement with length of service.
- Enjoy your birthday off, on us.
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family.
- Company Pension Scheme to secure your future.
- Long service recognition that celebrates your dedication and contribution.
- Discounts on products and services that extend to your family.
- Access to our Car Benefit Scheme, for you and your family.
- Participation in our Cycle to Work scheme.
Service Advisor employer: Swansway Motor Group
Contact Detail:
Swansway Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Swansway Motor Group and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the dealership. Role-play with friends or family to get comfortable with greeting customers and handling enquiries efficiently.
✨Tip Number 3
Showcase your upselling skills! Think of examples from your past experience where you successfully identified additional needs for customers. Be ready to discuss these during your interview to demonstrate your results-focused mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Swansway. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Customer Focus: As a Service Advisor, your role is all about delivering exceptional service. Make sure to highlight any previous experience where you’ve gone above and beyond for customers. We want to see how you can bring that same energy to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers!
Highlight Your Technical Knowledge: Since this role requires a strong understanding of vehicles, don’t shy away from showcasing your technical skills. Mention any relevant experience or knowledge you have about vehicle components. We love seeing candidates who are passionate about cars!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Swansway Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicles and their components. Being able to discuss technical details confidently will show that you’re not just a people person, but also someone who understands the products and services you’ll be advising on.
✨Customer Service is Key
Prepare examples from your past experience where you’ve gone above and beyond for customers. Think about times when you identified additional needs or improved service processes. This will demonstrate your commitment to customer satisfaction, which is crucial for a Service Advisor role.
✨Practice Your Communication Skills
Since you'll be managing customer communication, practice how you would update customers on repairs or upsell services. Role-playing with a friend can help you refine your approach and ensure you come across as friendly and professional during the interview.
✨Show Your Team Spirit
Be ready to discuss how you’ve worked as part of a team in previous roles. Highlight your flexibility and willingness to support colleagues during busy times. This will resonate well with the hiring team, as they value a collaborative attitude in their Service Advisors.