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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, handling customer inquiries and admin tasks.
- Company: Join Swansway, a family-run business with 20 dealerships across the UK.
- Benefits: Enjoy flexible hours, birthday off, discounts, and a supportive work environment.
- Why this job: Thrive in a caring culture where your contributions truly matter.
- Qualifications: Previous customer care experience and strong communication skills are essential.
- Other info: Join a team that values long service and offers career growth opportunities.
Overview
We are currently recruiting for a Weekend Receptionist to join our team. Reporting into the Sales Manager you will be working as part of a large team responsible for the service and after sales care of our customers. As Receptionist you’ll be the first point of contact for customers both in the dealership and over the phone so it is important that you are a warm and confident individual who thrives in a customer focused environment. Part of your role will also include administration for both sales and service departments so the ability to be organised and adaptable with great attention to detail is a must.
The working hours for this position are:
Saturday: 9.00am-5.00pm
Sunday: 11.00am-5.00pm
Responsibilities
- Taking inbound telephone enquiries
- Transferring customers to the correct department
- Welcoming and signing in any visitors
- Dealing with day to day administration in the dealership
- Maintaining sundry and drinks areas
Qualifications
- Previous customer care experience
- Strong administration skills
- Experience of managing your own workload
- Attention to Detail
- Excellent communication skills – both written and verbal
About Swansway
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
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Weekend Receptionist employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Receptionist
✨Tip Number 1
Familiarise yourself with the company culture and values of Swansway. Since they emphasise family heritage and customer care, showcasing your alignment with these values during any interactions can make a strong impression.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Weekend Receptionist, you'll be the first point of contact for customers, so being warm and confident in your communication will help you stand out.
✨Tip Number 3
Prepare to discuss your previous customer care experience in detail. Think of specific examples where you provided excellent service or handled challenging situations effectively, as this will demonstrate your capability for the role.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage your workload and prioritise tasks. Being adaptable and detail-oriented is crucial for the administrative aspects of the role, so be ready to share relevant experiences.
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administration skills. Emphasise any roles where you were the first point of contact for customers, as this is crucial for the Weekend Receptionist position.
Craft a Strong Cover Letter: Write a cover letter that showcases your warm and confident personality. Mention your ability to thrive in a customer-focused environment and provide examples of how you've successfully managed your workload in previous roles.
Highlight Attention to Detail: In both your CV and cover letter, demonstrate your attention to detail. You could mention specific instances where your organisational skills made a difference in your previous jobs, especially in administrative tasks.
Prepare for the Interview: If invited for an interview, be ready to discuss your communication skills and how you handle customer enquiries. Think of examples that illustrate your ability to adapt and manage various tasks simultaneously, as these are key aspects of the role.
How to prepare for a job interview at Swansway Group
✨Show Your Customer Service Skills
As a Weekend Receptionist, you'll be the first point of contact for customers. Make sure to highlight your previous customer care experience during the interview. Share specific examples of how you've handled customer inquiries or resolved issues to demonstrate your ability to thrive in a customer-focused environment.
✨Demonstrate Organisational Skills
The role requires strong administration skills and the ability to manage your own workload. Be prepared to discuss how you stay organised and prioritise tasks. You might want to mention any tools or methods you use to keep track of your responsibilities, especially in a busy environment.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing both your verbal and written communication abilities.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role, especially when dealing with administration tasks. Prepare to provide examples of how you've demonstrated this skill in past roles. Whether it's managing paperwork or ensuring customer information is accurate, showing that you take pride in your work will set you apart.
