At a Glance
- Tasks: Be the friendly face of our dealership, handling customer enquiries and admin tasks.
- Company: Join a family-run business with a caring culture and strong values.
- Benefits: Enjoy flexible hours, competitive pay, and perks like discounts and extra holidays.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a difference in customer care while working in a supportive team environment.
- Qualifications: Previous customer service experience and strong organisational skills are essential.
The predicted salary is between 12 - 15 £ per hour.
We are currently recruiting for a Weekend Receptionist to join our team. Reporting into the Sales Manager, you will be working as part of a large team responsible for the service and after sales care of our customers. As Receptionist, you’ll be the first point of contact for customers both in the dealership and over the phone, so it is important that you are a warm and confident individual who thrives in a customer focused environment.
Part of your role will also include administration for both sales and service departments, so the ability to be organised and adaptable with great attention to detail is a must.
The working hours for this position are:
- Saturday: 9.00am-5.00pm
- Sunday: 10.00am-4.00pm
Your responsibilities will include:
- Taking inbound telephone enquiries
- Transferring customers to the correct department
- Welcoming and signing in any visitors
- Dealing with day to day administration in the dealership
- Maintaining sundry and drinks areas
Requirements:
- Previous customer care experience
- Strong administration skills
- Experience of managing your own workload
- Attention to Detail
- Excellent communication skills - both written and verbal
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Weekend Front Desk Pro - Customer Care & Admin employer: Swansway Group
Swansway is an exceptional employer that fosters a warm and inclusive family atmosphere, making it a fantastic place for individuals who thrive in customer-focused roles. With a strong emphasis on employee growth, benefits such as increasing holiday entitlement with service, a company pension scheme, and flexible working patterns, we ensure our team members feel valued and supported. Join us in a rewarding environment where your contributions are recognised and celebrated, and be part of a company that genuinely cares about its employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Front Desk Pro - Customer Care & Admin
✨Tip Number 1
Make sure to research Swansway and their values before your interview. Knowing about their family heritage and commitment to customer care will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Weekend Front Desk Pro, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle inquiries smoothly.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed your workload in previous roles, especially in customer care or admin. This will demonstrate that you can juggle tasks effectively in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Swansway family.
We think you need these skills to ace Weekend Front Desk Pro - Customer Care & Admin
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and confidence in your words. Remember, you’ll be the first point of contact for our customers, so a friendly tone is key.
Highlight Your Experience:Make sure to showcase any previous customer care experience you have. We love seeing how you've handled similar roles before, especially if you can share specific examples of how you’ve made a difference for customers. It’s all about demonstrating that you thrive in a customer-focused environment!
Attention to Detail Matters:Since this role involves administration, it’s super important to highlight your organisational skills and attention to detail. Mention any relevant experiences where you’ve had to manage your workload effectively or keep things running smoothly. We appreciate candidates who can juggle tasks with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Swansway family, which we absolutely love!
How to prepare for a job interview at Swansway Group
✨Know the Company Inside Out
Before your interview, take some time to research Swansway and its values. Understand their commitment to customer care and how they operate as a family-run business. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Customer Care Skills
As a Weekend Front Desk Pro, you'll be the first point of contact for customers. Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to handle inquiries and resolve issues effectively, as this is crucial for the role.
✨Demonstrate Organisational Skills
Since the role involves administration tasks, be ready to discuss how you manage your workload and stay organised. Share specific strategies or tools you use to keep track of tasks and ensure attention to detail, which is essential in this position.
✨Practice Your Communication Skills
Excellent communication is key for this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as warm and approachable.
