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- Tasks: Manage warranty records and submissions while supporting the Aftersales team.
- Company: Swansway Motor Group is a family-oriented automotive company committed to outstanding customer service.
- Benefits: Enjoy increased holiday, birthday off, 24/7 support, pension scheme, and discounts for you and your family.
- Why this job: Join a supportive team where your attention to detail and communication skills make a real impact.
- Qualifications: Experience in warranty administration and dealership settings, with strong organisational and communication skills.
- Other info: Be part of a team that values innovation and dedication in the automotive industry.
The predicted salary is between 28800 - 43200 £ per year.
Swansway Motor Group is searching for a dedicated Warranty Administrator to become an integral part of our Aftersales team. As a Warranty Administrator, you will play a crucial role in ensuring our warranty processes are executed flawlessly, contributing significantly to our commitment to outstanding customer service. At Swansway Motor Group, we pride ourselves on fostering a supportive, family-oriented environment. Join us and be a key player in a company that values both its customers and its team members.
As a Warranty Administrator at Swansway Motor Group, you will be responsible for maintaining comprehensive and accurate warranty records. You will work closely with the Aftersales Manager and the workshop team to ensure all processes are followed meticulously.
- Administer and manage all warranty submissions, including credits, claims, rejections, and goodwill gestures.
- Conduct thorough checks on all warranty documentation and correspondence.
- Ensure the computerised systems are regularly updated and maintained.
- Provide ongoing support and guidance to frontline staff for warranty-related issues.
- Assist in improving warranty processes and systems and ensure audit readiness at all times.
The ideal candidate for the Warranty Administrator position will be detail-oriented and possess excellent communication skills. Your prior experience in warranty administration and the automotive dealership environment will set you up for success in this role.
- Previous experience in Warranty Administration.
- Proven experience within a dealership setting.
- Exceptional attention to detail and organisational skills.
- Strong communication abilities, both written and verbal.
- Effective time management and workload prioritisation skills.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you are a skilled Warranty Controller with a passion for precision and customer service, we encourage you to apply to join the Swansway Motor Group family. We value dedication and innovation and offer an environment where you can thrive. Be part of a team that makes a difference in the automotive industry. Apply now and drive your career forward as a Warranty Controller with us.
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Warranty Administrator employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty processes specific to the automotive industry. Understanding common practices and terminology will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in warranty administration. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly any challenges you've faced in warranty administration. Highlight how you resolved these issues, as this will showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Research Swansway Motor Group's values and culture. Tailor your approach to reflect their commitment to customer service and teamwork, which will show that you're not just looking for a job, but are genuinely interested in being part of their family-oriented environment.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warranty administration and the automotive dealership environment. Use specific examples to demonstrate your attention to detail and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of warranty processes. Mention how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Communication Skills: Since strong communication abilities are essential for this role, provide examples in your application that illustrate your written and verbal communication skills, especially in a team setting.
Showcase Problem-Solving Abilities: Include instances where you have successfully resolved warranty-related issues or improved processes in your previous roles. This will demonstrate your proactive approach and ability to contribute to the team.
How to prepare for a job interview at Swansway Group
✨Know Your Warranty Processes
Familiarise yourself with common warranty processes and terminology. Being able to discuss how warranty claims are submitted, processed, and tracked will show your understanding of the role and impress the interviewers.
✨Highlight Attention to Detail
As a Warranty Administrator, attention to detail is crucial. Prepare examples from your past experience where your meticulous nature helped resolve issues or improve processes. This will demonstrate your suitability for the role.
✨Showcase Communication Skills
Strong communication skills are essential in this position. Be ready to discuss how you've effectively communicated with team members or customers in previous roles, especially regarding warranty-related issues.
✨Prepare Questions About the Company
Research Swansway Motor Group and prepare thoughtful questions about their warranty processes and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
