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- Tasks: Manage warranty records and submissions while supporting the Aftersales team.
- Company: Swansway Motor Group is a family-oriented automotive company committed to outstanding customer service.
- Benefits: Enjoy increased holiday, birthday off, 24/7 support, pension scheme, and discounts for you and your family.
- Why this job: Join a supportive team where your attention to detail and communication skills make a real impact.
- Qualifications: Experience in warranty administration and dealership settings, with strong organisational and communication skills.
- Other info: Be part of a team that values innovation and dedication in the automotive industry.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Warranty Administrator to join our team. Reporting into the Aftersales Manager you will be working with the Aftersales team and workshop to ensure our warranty records are correctly administered and maintained.
It will be your responsibility to ensure that all warranty submissions including credits, claims, rejections and goodwill gestures are correctly administered and the correct processes have been followed. You’ll do checks on all warranty related correspondence and paperwork as well as ensuring the computerised system is kept up to date.
Working closely with frontline staff you’ll give regular support and guidance for warranty work that is carried out and you’ll be looking for ways to continually improve processes and systems. You’ll be organised and be ready to be audited at any time.
- Completing all warranty claims
- Providing feedback to frontline service teams
- Ensuring all work is up to date and audit ready
- Working with the Aftersales Manager on claims validity
- Reconciling of all records
- Previous Warranty Administration experience
- Experience of working within a dealership
- Excellent attention to detail
- Experience of managing your own workload
- Strong communication skills – both written and verbal
- Excellent organisation and time keeping skills
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands‑on role in the day‑to‑day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
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Warranty Administrator employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty processes specific to the automotive industry. Understanding common practices and terminology will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in warranty administration. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly any challenges you've faced in warranty administration. Highlight how you resolved these issues, as this will showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Research Swansway Motor Group's values and culture. Tailor your approach to reflect their commitment to customer service and teamwork, which will show that you're not just looking for a job, but are genuinely interested in being part of their family-oriented environment.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warranty administration and the automotive dealership environment. Use specific examples to demonstrate your attention to detail and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of warranty processes. Mention how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Communication Skills: Since strong communication abilities are essential for this role, provide examples in your application that illustrate your written and verbal communication skills, especially in a team setting.
Showcase Problem-Solving Abilities: Include instances where you have successfully resolved warranty-related issues or improved processes in your previous roles. This will demonstrate your proactive approach and ability to contribute to the team.
How to prepare for a job interview at Swansway Group
✨Know Your Warranty Processes
Familiarise yourself with common warranty processes and terminology. Being able to discuss how warranty claims are submitted, processed, and tracked will show your understanding of the role and impress the interviewers.
✨Highlight Attention to Detail
As a Warranty Administrator, attention to detail is crucial. Prepare examples from your past experience where your meticulous nature helped resolve issues or improve processes. This will demonstrate your suitability for the role.
✨Showcase Communication Skills
Strong communication skills are essential in this position. Be ready to discuss how you've effectively communicated with team members or customers in previous roles, especially regarding warranty-related issues.
✨Prepare Questions About the Company
Research Swansway Motor Group and prepare thoughtful questions about their warranty processes and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.