Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of our aftersales department, delivering top-notch service to customers.
- Company: Join Swansway Motor Group, a family-run business with 25 dealerships and a commitment to excellence.
- Benefits: Enjoy increased holiday, birthday off, pension scheme, and discounts for you and your family.
- Why this job: Enhance customer journeys in a supportive, inclusive atmosphere while growing your skills.
- Qualifications: 12 months experience as a Service Advisor, strong technical knowledge, and a valid driving licence required.
- Other info: Be part of a thriving team during an exciting growth phase in the automotive industry.
The predicted salary is between 28800 - 43200 £ per year.
Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed.
In the role of Service Advisor, you\’ll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include:
- Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.
- Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.
- Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.
- Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.
- Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.
We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have:
- Minimum of 12 months\’ experience working as a Service Advisor in a dealership environment.
- A flexible team player attitude, with the ability to support the aftersales team during busy periods.
- A results-focused mindset, with resilience and the ability to overcome obstacles.
- A strong technical awareness or understanding of vehicles and their components.
- Experience in upselling products or services, with a valid driving licence.
Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy. Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!
#CustomerServiceJobs #AutomotiveCareers #SwanswayOpportunities #ServiceAdvisorRole #MotorIndustryRoles
#J-18808-Ljbffr
Service Advisor employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and models that Swansway Motor Group represents. Understanding the technical aspects of these vehicles will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will demonstrate your ability to manage customer expectations and enhance their experience.
✨Tip Number 3
Research the company culture at Swansway Motor Group. Highlighting your alignment with their family-run ethos and commitment to customer satisfaction can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Swansway to gain insights into the role and the company. This can provide you with valuable information to tailor your approach and show genuine interest during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor at Swansway Motor Group. Highlight your relevant experience and how it aligns with their customer service focus.
Tailor Your CV: Customise your CV to reflect your experience in a dealership environment, particularly your technical knowledge and customer service skills. Use specific examples that demonstrate your ability to meet customer needs and manage communication effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention your experience in upselling and how you can contribute to the aftersales department's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Swansway Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to exceptional service.
✨Demonstrate Technical Knowledge
Familiarise yourself with common vehicle issues and components. Being able to discuss technical aspects confidently will show that you have the necessary understanding to assist customers effectively.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practise responding to typical customer scenarios, such as upselling services or managing complaints, to showcase your problem-solving skills and adaptability.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in a team environment and your ability to support colleagues during busy periods. This aligns with the family-like atmosphere at Swansway and shows that you're a team player.
