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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage the front-of-house experience.
- Company: Join the family-run Swansway Motor Group with a strong reputation for excellence.
- Benefits: Enjoy increased holiday, birthday off, and discounts for you and your family.
- Why this job: Be the face of our aftersales department and make a real impact on customer satisfaction.
- Qualifications: 12 months experience as a Service Advisor and a valid driving licence required.
- Other info: Dynamic, inclusive atmosphere with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed.
Responsibilities
In the role of Service Advisor, you\’ll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include:
- Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.
- Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.
- Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.
- Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.
- Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.
Qualifications
We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have:
- Minimum of 12 months\’ experience working as a Service Advisor in a dealership environment.
- A flexible team player attitude, with the ability to support the aftersales team during busy periods.
- A results-focused mindset, with resilience and the ability to overcome obstacles.
- A strong technical awareness or understanding of vehicles and their components.
- Experience in upselling products or services, with a valid driving licence.
About Swansway
Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.
Benefits
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy. Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!
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Service Advisor employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swansway Motor Group. Understand their values, mission, and what makes them unique in the automotive industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. As a Service Advisor, you'll be dealing with customers all day long. Think about common situations you might face and how you'd handle them. Practising these scenarios can help you feel more confident during the interview.
✨Tip Number 3
Show off your technical knowledge! Brush up on your understanding of vehicles and their components. Being able to discuss technical aspects confidently can set you apart from other candidates and demonstrate your expertise in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role at Swansway. Mention our commitment to customer satisfaction and how you can contribute to that ethos.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Swansway family!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vehicles and their components. Being able to discuss common issues or features will show that you’re not just a people person, but also someone who understands the products you're dealing with.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about ensuring they leave satisfied and well-informed.
✨Practice Your Communication Skills
Since you'll be managing customer communication, practice how you would explain complex repairs or services in simple terms. Clear and effective communication can make a huge difference in customer satisfaction.
✨Show Your Team Spirit
Swansway values a flexible team player attitude, so be ready to discuss how you’ve supported your colleagues during busy times. Highlighting your ability to work well in a team will resonate well with the interviewers.
