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- Tasks: Manage the full vehicle rental process and deliver top-notch customer service.
- Company: Join a family-run dealership with a strong heritage and supportive culture.
- Benefits: Enjoy flexible working, birthday off, discounts, and a company pension scheme.
- Why this job: Be part of a growing team where your contributions truly matter.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Great career growth opportunities in a dynamic and friendly environment.
The predicted salary is between 24000 - 36000 £ per year.
Due to continued growth, we have a rare opportunity to join us as a Vehicle Rental Agent at our Volkswagen Commercial Vehicles Dealership in Lancashire. Working in a fast-paced environment, you’ll be responsible for owning the end-to-end Vehicle Rental process for our customers. We pride ourselves on providing a high-quality service and are looking for someone with a proven track record of providing excellent customer service.
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Proven marketing and customer service skills.
- Great communication and organisational skills.
- The ability to provide great customer service.
- High levels of accuracy and attention to detail.
- Good literacy and numeracy skills.
- Ability to work under pressure and meet deadlines.
- Proven experience of Vehicle Rental; knowledge of Commercial Vehicles would be advantageous.
- A full driving UK licence.
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Vehicle Rental Agent in Preston employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Rental Agent in Preston
✨Tip Number 1
Get to know the company! Research Swansway and its values. When you understand what makes us tick, you can tailor your approach and show how you fit right in with our family atmosphere.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting face-to-face with customers, think of scenarios where you can demonstrate your ability to provide excellent service. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to talk about your experience! Prepare examples from your past roles that highlight your vehicle rental knowledge and customer service achievements. We love hearing about your successes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Vehicle Rental Agent in Preston
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Detail-Oriented: Since accuracy is key in the vehicle rental process, emphasise your attention to detail in your application. Mention any relevant experiences where your organisational skills made a difference, especially under pressure.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our values and can connect their experiences to what we do at Swansway.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle rental processes and commercial vehicles. Familiarise yourself with the specific services offered by the company, as well as any recent news or developments in the automotive industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow you to present your best self.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and aligns with the company's values of professionalism and quality service.
