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- Tasks: Manage parts enquiries and support the aftersales team in a busy dealership.
- Company: Join the family-run Swansway Motor Group with a supportive culture.
- Benefits: Enjoy increased holiday, birthday off, and discounts for you and your family.
- Why this job: Make an impact in a growing dealership while developing your skills.
- Qualifications: Experience in a dealership and strong communication skills are essential.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Swansway Motor Group is seeking a skilled Parts Advisor to join our dynamic team based in our thriving dealership. As a Parts Advisor, you\’ll play a critical role in ensuring that all parts-related enquiries are expertly handled, supporting both customers and our aftersales team to maintain the seamless operation of our dealership.
In your new role as a Parts Advisor, you will be instrumental in facilitating the efficient processing of all parts orders and maintaining accurate stock records. Key responsibilities include:
- Efficiently managing external sales enquiries for parts and supporting the aftersales team with necessary components.
- Establishing and nurturing robust relationships with external parts suppliers to ensure quality and timely availability of parts.
- Ensuring smooth day-to-day operations by adhering to company policies and maintaining comprehensive stock purchase records.
- Upselling related products and services to enhance customer satisfaction and boost sales.
- Accurately completing all required administrative tasks and promptly addressing any stock discrepancies with the Aftersales Manager.
Our ideal Parts Advisor will excel in a dealership setting, demonstrating a proactive attitude and teamwork. Essential qualifications and skills include:
- Prior experience in a similar role within a dealership environment.
- Strong understanding of parts ordering processes and stock management.
- Ability to prioritise workload effectively and maintain composure in a fast-paced environment.
- Excellent communication skills to interact efficiently with colleagues and customers alike.
- A customer-centric approach, ensuring all enquiries are handled with speed and precision.
Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you\’re a motivated Parts Advisor looking to make your mark within a reputable dealership, Swansway Motor Group invites you to apply. Join us and contribute to our ongoing success by delivering top-notch service and expertise. Submit your application today to embark on an exciting career journey as a Parts Advisor with us.
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Parts Advisor employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at Swansway Motor Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your parts knowledge. Familiarise yourself with common parts ordering processes and stock management techniques. Show us you know your stuff, and you'll stand out!
✨Tip Number 3
Practice your communication skills! As a Parts Advisor, you'll need to interact with customers and colleagues daily. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Swansway family. Let's make it happen!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your experience in a dealership setting and any specific skills related to parts ordering and stock management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your customer-centric approach aligns with our values at Swansway. Let us know what makes you the perfect fit for our family!
Show Off Your Communication Skills: As a Parts Advisor, communication is key! In your application, demonstrate your ability to interact effectively with both customers and colleagues. We love seeing examples of how you've handled enquiries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Swansway family!
How to prepare for a job interview at Swansway Group
✨Know Your Parts Inside Out
Before the interview, brush up on your knowledge of parts ordering processes and stock management. Familiarise yourself with common parts used in the brands Swansway works with, like Audi and Volkswagen. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've handled customer enquiries in the past. Think about times when you went above and beyond to ensure customer satisfaction. This is crucial for a Parts Advisor, as you'll need to demonstrate that you can handle enquiries with speed and precision.
✨Build Rapport with the Interviewers
During the interview, make an effort to connect with your interviewers. Ask them about their experiences at Swansway and share your enthusiasm for joining a family-run business. Building a good rapport can set you apart from other candidates and show that you're a team player.
✨Prepare for Fast-Paced Scenarios
Since the dealership environment can be hectic, think of examples where you've successfully prioritised tasks under pressure. Be ready to discuss how you maintain composure and efficiency in a busy setting, as this will highlight your suitability for the role.
