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- Tasks: Manage parts enquiries, support the aftersales team, and maintain stock records.
- Company: Swansway Motor Group is a family-run dealership with 25 locations and a commitment to excellence.
- Benefits: Enjoy increased holiday, birthday off, 24/7 support, pension scheme, and discounts for you and your family.
- Why this job: Join a supportive team in a growing company that values customer care and employee well-being.
- Qualifications: Experience in a dealership, strong communication skills, and a proactive, customer-focused attitude required.
- Other info: Be part of a family ethos that celebrates long service and dedication.
The predicted salary is between 24000 - 36000 £ per year.
Swansway Motor Group is seeking a skilled Parts Advisor to join our dynamic team based in our thriving dealership. As a Parts Advisor, you\’ll play a critical role in ensuring that all parts-related enquiries are expertly handled, supporting both customers and our aftersales team to maintain the seamless operation of our dealership.
In your new role as a Parts Advisor, you will be instrumental in facilitating the efficient processing of all parts orders and maintaining accurate stock records. Key responsibilities include:
- Efficiently managing external sales enquiries for parts and supporting the aftersales team with necessary components.
- Establishing and nurturing robust relationships with external parts suppliers to ensure quality and timely availability of parts.
- Ensuring smooth day-to-day operations by adhering to company policies and maintaining comprehensive stock purchase records.
- Upselling related products and services to enhance customer satisfaction and boost sales.
- Accurately completing all required administrative tasks and promptly addressing any stock discrepancies with the Aftersales Manager.
Our ideal Parts Advisor will excel in a dealership setting, demonstrating a proactive attitude and teamwork. Essential qualifications and skills include:
- Prior experience in a similar role within a dealership environment.
- Strong understanding of parts ordering processes and stock management.
- Ability to prioritise workload effectively and maintain composure in a fast-paced environment.
- Excellent communication skills to interact efficiently with colleagues and customers alike.
- A customer-centric approach, ensuring all enquiries are handled with speed and precision.
Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you\’re a motivated Parts Advisor looking to make your mark within a reputable dealership, Swansway Motor Group invites you to apply. Join us and contribute to our ongoing success by delivering top-notch service and expertise. Submit your application today to embark on an exciting career journey as a Parts Advisor with us.
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Parts Advisor employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts ordering processes used in dealerships. Understanding how to efficiently manage stock and handle enquiries will set you apart from other candidates.
✨Tip Number 2
Build your knowledge of the brands Swansway partners with, such as Audi and Volkswagen. Being able to discuss these brands and their parts confidently during an interview can demonstrate your genuine interest in the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled customer enquiries or resolved issues in previous roles. This will highlight your customer-centric approach, which is crucial for a Parts Advisor.
✨Tip Number 4
Network with current or former employees of Swansway Motor Group on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parts Advisor at Swansway Motor Group. Tailor your application to highlight relevant experience and skills that align with their requirements.
Craft a Tailored CV: Create a CV that specifically addresses the qualifications and skills mentioned in the job description. Emphasise your prior experience in a dealership environment and your understanding of parts ordering processes.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention how your proactive attitude and customer-centric approach will contribute to the team and enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at Swansway Group
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. Being able to discuss specific parts and their applications will demonstrate your expertise and passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries in the past. Highlight your ability to maintain a customer-centric approach, as this is crucial for a Parts Advisor.
✨Understand Stock Management
Brush up on stock management processes and be ready to discuss how you would handle stock discrepancies. This shows that you understand the importance of accurate record-keeping in a dealership environment.
✨Build Rapport with Suppliers
Be prepared to talk about how you would establish and maintain relationships with external parts suppliers. This is key to ensuring timely availability of parts and reflects your proactive attitude.
