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For Companies At a Glance
- Tasks: Manage parts enquiries, support the aftersales team, and maintain stock records.
- Company: Swansway Motor Group is a family-run dealership with 25 locations and a commitment to excellence.
- Benefits: Enjoy increased holiday, birthday off, 24/7 support, pension scheme, and discounts for you and your family.
- Why this job: Join a supportive team in a growing company that values customer care and employee well-being.
- Qualifications: Experience in a dealership, strong communication skills, and a proactive, customer-focused attitude required.
- Other info: Be part of a family ethos that celebrates long service and dedication.
The predicted salary is between 24000 - 36000 £ per year.
Overview
You will also be working closely with the repair team at the Accident repair centre, to understand what parts are required for the work that is coming into the site. It’s important you understand stock management and build up a good working relationship with the external parts supplier.
Responsibilities
- Ordering of parts
- Stock management
- Upselling of products and services
- Becoming a parts expert
Your role as a Parts Advisor will be to ensure that all parts orders are efficiently and accurately processed and that all stock purchase records are correctly maintained. You will also ensure that all company policies and procedures are adhered to at all times.
You will ensure that workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Site Manager.
Qualifications
- You should have a good understanding of parts ordering and be able to prioritise your workload efficiently.
- You should be proactive and a team player.
- Communication is important in this role.
About Swansway
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live Our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!
Benefits
- Company pension scheme
- Life assurance (death in service benefit)
- Holidays that increase with length of service
- Long service recognition
- Cycle to work scheme
- Annual flu jab
- Discounts on products and services
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
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Parts Advisor employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts ordering processes used in dealerships. Understanding how to efficiently manage stock and handle enquiries will set you apart from other candidates.
✨Tip Number 2
Build your knowledge of the brands Swansway partners with, such as Audi and Volkswagen. Being able to discuss these brands and their parts confidently during an interview can demonstrate your genuine interest in the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled customer enquiries or resolved issues in previous roles. This will highlight your customer-centric approach, which is crucial for a Parts Advisor.
✨Tip Number 4
Network with current or former employees of Swansway Motor Group on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parts Advisor at Swansway Motor Group. Tailor your application to highlight relevant experience and skills that align with their requirements.
Craft a Tailored CV: Create a CV that specifically addresses the qualifications and skills mentioned in the job description. Emphasise your prior experience in a dealership environment and your understanding of parts ordering processes.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention how your proactive attitude and customer-centric approach will contribute to the team and enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at Swansway Group
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. Being able to discuss specific parts and their applications will demonstrate your expertise and passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries in the past. Highlight your ability to maintain a customer-centric approach, as this is crucial for a Parts Advisor.
✨Understand Stock Management
Brush up on stock management processes and be ready to discuss how you would handle stock discrepancies. This shows that you understand the importance of accurate record-keeping in a dealership environment.
✨Build Rapport with Suppliers
Be prepared to talk about how you would establish and maintain relationships with external parts suppliers. This is key to ensuring timely availability of parts and reflects your proactive attitude.
