Swansway Group in Oldham (Volkswagen) seeks a Customer Experience Executive to act as the voice of the customer and translate feedback into positive action. You will manage feedback, queries, and complaints across multiple touchpoints and support management with timely resolutions.
The role involves tracking experience results, analysing trends, and collaborating with Sales and Aftersales to ensure an outstanding customer journey for our customers at Oldham Volkswagen.
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Customer Experience Lead — Flexible Hours & Car Benefit in Oldham employer: Swansway Group
Swansway Group is an excellent employer, offering a dynamic work environment in Crewe where customer focus and teamwork are at the heart of our operations. With benefits like increased holiday entitlement and access to the Employee Assistance Programme, we prioritise employee well-being and growth, making it a rewarding place for Parts Advisors to thrive and develop their careers.
