At a Glance
- Tasks: Service, repair, and diagnose vehicles while providing top-notch customer support.
- Company: Join a leading Volkswagen Commercial Vehicles team in Liverpool.
- Benefits: Enjoy increasing holidays, your birthday off, and a fantastic pension scheme.
- Other info: Flexible working patterns and discounts for you and your family.
- Why this job: Be part of a dynamic team and make a real difference in vehicle care.
- Qualifications: L3 qualification in vehicle service and repair with previous technician experience.
The predicted salary is between 35000 - 45000 € per year.
Responsibilities
- As a Master Technician reporting into the Aftersales Manager your main responsibilities will be the ongoing service, repair, diagnose and inspection checks of vehicles.
- If you have an MOT licence you may be required to carry out MOTs.
- Working closely with the Workshop Controller you will work through your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of.
- As part of our service to all our customers we offer a ‘see it now’ service where we record on camera any work that needs to be completed on customers vehicles as well as vehicle health checks.
- Provide advice, support and guidance to Technician team.
- Diagnose complex vehicle jobs and recommend repair.
- Provide additional work detail to customers and/or Service Advisors.
- Provide regular work status updates.
- Work to health and safety guidelines at all times.
- Ensure all work is carried out observing safe working practices of self and others.
- Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out.
- Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements.
- Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed.
- Work closely with Warranty support to provide accurate job write ups/warranty claims.
Qualifications
- L3 qualification in vehicle service and repair.
- Previous experience as a Senior Technician or Diagnostic Technician from a franchised dealership.
- Ability to coach and work with the wider team.
- Team player.
- Excellent communicator both written and verbal.
- ‘Can do’ attitude.
- Must hold a valid driving licence.
Benefits
- Holidays that increase with length of service.
- Your Birthday off.
- Company Pension Scheme.
- Death in Service Benefit.
- Long service recognition.
- Annual flu jab.
- Discounts on products and services that extend to your family and friends.
- Cycle to work scheme.
- Employee recruitment referral payments.
- Employee assistance programme and counselling service.
- Occupational health services.
- Flexible working patterns.
- Car Benefit Scheme for employee or family.
Master Technician - Liverpool VWCV employer: Swansway Group
As a Master Technician at our Liverpool VWCV location, you will join a dynamic team that prioritises employee growth and well-being. We offer a supportive work culture with flexible working patterns, comprehensive benefits including increased holidays with service length, and unique perks like your birthday off and discounts for family and friends. Our commitment to professional development ensures that you will have the opportunity to enhance your skills while contributing to a customer-focused environment that values teamwork and communication.
StudySmarter Expert Advice🤫
We think this is how you could land Master Technician - Liverpool VWCV
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who work at VWCV or similar dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of your work or any certifications, bring them along to interviews. It’s a great way to demonstrate your expertise as a Master Technician and make a lasting impression.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to VWCV and express your interest in working with them. Sometimes, they might have openings that aren’t advertised yet.
✨Tip Number 4
Keep it casual but professional during interviews. Be ready to discuss your experience with diagnostics and repairs, and don’t forget to highlight your teamwork skills. We want to see that ‘can do’ attitude shine through!
We think you need these skills to ace Master Technician - Liverpool VWCV
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your L3 qualification and any relevant experience as a Senior or Diagnostic Technician. We want to see how your skills match up with the responsibilities listed in the job description!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your previous work experiences and how they relate to the role.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your responses to reflect the specific requirements of the Master Technician role. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around vehicle diagnostics and repairs. Be ready to discuss specific examples from your past experience that showcase your skills as a Master Technician.
✨Show Off Your Communication Skills
Since you'll be working closely with the Service Advisor team, it's crucial to demonstrate your ability to communicate effectively. Practice explaining complex technical issues in simple terms, so everyone understands what needs to be done.
✨Be a Team Player
Highlight your experience in coaching and supporting other technicians. Share examples of how you've worked collaboratively in the past, as teamwork is key in this role. Show them you're not just a solo player but someone who lifts the whole team.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like diagnosing a tricky vehicle issue or handling a customer complaint. Think through your approach to these scenarios beforehand, so you can respond confidently and show your problem-solving skills.
