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- Tasks: As a Master Technician, you'll service, repair, and diagnose vehicles while guiding the technician team.
- Company: Join Swansway, a family-oriented company dedicated to excellent customer service and teamwork.
- Benefits: Enjoy increasing holidays, your birthday off, a pension scheme, discounts, and flexible working patterns.
- Why this job: Be part of a supportive family atmosphere where your skills make a real impact on customers' lives.
- Qualifications: You need an L3 qualification in vehicle service and repair and experience as a Senior or Diagnostic Technician.
- Other info: MOT licence holders may perform MOTs; a valid driving licence is required.
The predicted salary is between 30000 - 42000 £ per year.
As a Master Technician reporting into the Aftersales Manager your main responsibilities will be the ongoing service, repair, diagnose and inspection checks of vehicles. If you have an MOT licence you may be required to carry out MOTs. Working closely with the Workshop Controller you will work through your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of. As part of our service to all our customers we offer a ‘see it now’ service where we record on camera any work that needs to be completed on customers vehicles as well as vehicle health checks.
Key Responsibilities:
- Provide advice, support and guidance to Technician team
- Diagnose complex vehicle jobs and recommend repair
- Provide additional work detail to customers and/or Service Advisors
- Provide regular work status updates
- Work to health and safety guidelines at all times
- Ensure all work is carried out observing safe working practices of self and others
- Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out
- Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements
- Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed
- Work closely with Warranty support to provide accurate job write ups/warranty claims
Minimum Requirements:
- L3 qualification in vehicle service and repair
- Previous experience as a Senior Technician or Diagnostic Technician from a franchised dealership
- Ability to coach and work with the wider team
- Team player
- Excellent communicator both written and verbal
- ‘Can do’ attitude
- Must hold a valid driving licence
Benefits:
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Master Technician employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master Technician
✨Tip Number 1
Familiarise yourself with the latest diagnostic equipment and techniques. Being well-versed in modern technology will not only enhance your skills but also show us that you're proactive and committed to staying current in the field.
✨Tip Number 2
Network with other professionals in the automotive industry. Attend workshops or local meet-ups to connect with others who may have insights or tips about working at a franchised dealership like ours.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've coached or supported your team in previous roles. We value teamwork and want to see how you can contribute to our inclusive family atmosphere.
✨Tip Number 4
Prepare to discuss your experience with MOTs and any relevant certifications. If you hold an MOT licence, be ready to explain how this has enhanced your ability to provide excellent service and support to customers.
We think you need these skills to ace Master Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your L3 qualification in vehicle service and repair, as well as your previous experience as a Senior Technician or Diagnostic Technician. Emphasise any relevant skills that align with the responsibilities listed in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Master Technician role and how your 'can do' attitude makes you a great fit. Mention specific examples of how you've diagnosed complex vehicle jobs and provided guidance to your team in the past.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with both customers and team members. This could include instances where you provided additional work details or updates on job statuses.
Showcase Teamwork Experience: As a team player, it's important to demonstrate your ability to work collaboratively. Include experiences where you've coached others or worked closely with colleagues, particularly in a workshop environment, to achieve common goals.
How to prepare for a job interview at Swansway Group
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with diagnosing and repairing vehicles. Highlight specific examples of complex jobs you've handled, as this will demonstrate your capability as a Master Technician.
✨Emphasise Communication Skills
Since the role involves liaising with Service Advisors and customers, practice articulating your thoughts clearly. Be ready to explain technical issues in layman's terms, showcasing your ability to communicate effectively.
✨Demonstrate Teamwork
As a Master Technician, you'll be working closely with the Technician team and Workshop Controller. Share examples of how you've successfully collaborated in previous roles, highlighting your 'can do' attitude and support for colleagues.
✨Prepare for Health and Safety Questions
Familiarise yourself with health and safety guidelines relevant to the automotive industry. Be ready to discuss how you ensure safe working practices in your previous roles, as this is crucial for the position.
