At a Glance
- Tasks: Provide top-notch admin support for a seamless customer journey from order to delivery.
- Company: Join Stable Vehicle Contracts, a family-owned leader in vehicle leasing and contract hire.
- Benefits: Enjoy free parking, increasing holidays, a pension scheme, and discounts for family and friends.
- Other info: Join a supportive family atmosphere with excellent career growth opportunities.
- Why this job: Be part of a caring team that values relationships and customer satisfaction.
- Qualifications: Experience in motor finance preferred; strong communication and Microsoft Office skills required.
The predicted salary is between 25000 - 30000 € per year.
We are currently looking for an Administrator to join Stable Vehicle Contracts to provide comprehensive administrative support to ensure a seamless customer journey from the point of order, right the way through to vehicle delivery. You will be on hand to help our personal and business customers through the various stages of the order process and manage their expectations accordingly. Your role is key to ensuring a positive customer experience.
As an administrator you will:
- Liaise effectively with customers, Head Office and other key stakeholders.
- Develop and maintain good working relationships with all members of the Stable Vehicle Contracts team to assist in providing excellent customer service.
- Update our internal order systems to ensure accurate revenue projections can be obtained.
- Issue Regulated and Non-Regulated finance agreements to customers.
- Process completed finance agreements in accordance with the various lender’s guidelines.
- Liaise directly with customers to book vehicle delivery dates.
- Ensure and process customer payments in a prompted and secure manner.
- Use the Kerridge system to raise and issue invoices.
- Maintain a systematic filing system for the easy retrieval of documentation and information.
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines.
- Support the business to achieve high levels of process efficiency and cost control.
- Ensure the proper and accurate use of all systems.
Previous experience in a role in the motor finance industry is preferred. Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment are essential. You should have excellent written and verbal communication skills, good Microsoft Office skills particularly in Excel and Outlook, and Kerridge experience is desirable. A professional telephone manner and the ability to build good working relationships with customers are also important.
Stable Vehicle Contracts LLP were established in 2009 and have become an industry leader in the supply of new cars and commercial vehicles through leasing and contract hire. We are part of a large, family owned dealership group (Swansway Garages) who are based in Crewe.
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Benefits include:
- Free on-site parking
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Life Assurance - Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Car Benefit Scheme for employee or family
Administrator in Liverpool employer: Swansway Group
Stable Vehicle Contracts, part of the Swansway Garages family, offers a supportive and inclusive work environment where employees are valued and encouraged to grow. With a strong emphasis on family values, long service recognition, and a range of benefits including increased holiday entitlement and a company pension scheme, we ensure our team members feel appreciated and motivated. Located in Crewe, our commitment to excellent customer service and employee well-being makes us an outstanding employer for those seeking a rewarding career in the motor finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the motor finance industry. A personal recommendation can go a long way in landing that Administrator role.
✨Tip Number 2
Prepare for the interview by researching Stable Vehicle Contracts and their values. Show us you understand our family heritage and how it shapes our customer service approach. We love candidates who align with our caring, honest, and proud values!
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to liaise effectively with customers and stakeholders. Role-play common scenarios with a friend to boost your confidence and polish your professional telephone manner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in administrative support and customer service, as this will show us that you understand what we're looking for.
Show Off Your Skills:We want to see your excellent planning and prioritisation skills in action! Use specific examples from your past roles to demonstrate how you've managed workloads effectively, especially in a pressurised environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your writing is professional yet friendly, reflecting the positive customer experience we aim to provide.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our family at Stable Vehicle Contracts!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator at Stable Vehicle Contracts. Familiarise yourself with their processes, especially around customer service and vehicle delivery. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since you'll be liaising with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. A professional telephone manner is key!
✨Demonstrate Your Organisational Skills
Highlight your planning and prioritisation abilities during the interview. Share specific instances where you managed a heavy workload or streamlined processes. This will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and team dynamics. This not only shows your interest but also helps you gauge if it's the right fit for you. Remember, interviews are a two-way street!
