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- Tasks: Lead a team to provide top-notch service and customer care in a busy dealership.
- Company: Join the Swansway family, known for its inclusive and supportive culture.
- Benefits: Enjoy increasing holidays, birthday off, pension scheme, and discounts for family and friends.
- Other info: Flexible working patterns and excellent career growth opportunities await you.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 2+ years as a Service Advisor with a knack for upselling and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Service Advisor for Swansway, you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will lead the front of the Service Advisor team and offer outstanding customer care to our customers. You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.
Responsibilities
- Provide a knowledgeable, responsive, and efficient service
- Manage and allocate Service Advisor workload day to day
- Work closely with the Workshop Controller and ensure priority job cards are managed
- Manage all service telephone, email and walk-in enquiries
- Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
- Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of retention products and services upselling where appropriate
- Discuss and up-sell additional work to the customer, where appropriate
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers
Qualifications
- Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team
- Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
- Results focused, you will be resilient and overcome obstacles to succeed
- A good technical awareness or understanding of vehicles and components
- Experience of upselling products or services
- Must have a valid driving licence
Benefits
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Senior Service Advisor - Crewe Audi employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - Crewe Audi
✨Tip Number 1
Get to know the company inside out! Research Swansway and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service scenarios! As a Senior Service Advisor, you'll need to demonstrate your ability to handle various customer situations. Role-play with a friend or use online resources to sharpen your skills and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the role and even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Senior Service Advisor - Crewe Audi
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Advisor role. Highlight your experience in customer service and any leadership roles you've had, as we want to see how you can lead our team at Swansway.
Show Off Your Expertise: Don’t shy away from showcasing your technical knowledge about vehicles. We’re looking for someone who can impart their expertise to customers, so let us know how you’ve done this in the past!
Be Personable: Remember, we value outstanding customer care. Use your application to demonstrate your ability to connect with customers and provide a personalised experience. Share examples of how you've gone above and beyond for clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vehicles and components. Being able to discuss common issues and solutions will show that you’re not just a people person, but also someone who understands the ins and outs of the service process.
✨Customer Care is Key
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs or turned a negative experience into a positive one. This will demonstrate your commitment to customer satisfaction.
✨Show Your Leadership Skills
As a Senior Service Advisor, you'll be leading a team. Be ready to share your experiences in managing workloads and supporting your colleagues during busy times. Highlight any instances where you’ve successfully led a team or improved processes.
✨Upselling Like a Pro
Since upselling is part of the role, come prepared with strategies you've used in the past to identify and act on upselling opportunities. Discuss how you balance customer needs with business goals, ensuring customers feel valued while also contributing to the dealership's success.