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- Tasks: Lead a team to provide top-notch customer service and manage aftersales care.
- Company: Join Swansway, a family-run business with a strong heritage and values.
- Benefits: Enjoy flexible working, increasing holidays, and discounts for you and your family.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Must have 24 months experience as a Service Advisor and a valid driving licence.
- Other info: Be part of a supportive family atmosphere with excellent long-term career prospects.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Service Advisor for Swansway, you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will lead the front of the Service Advisor team and offer outstanding customer care to our customers.
You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.
- Provide a knowledgeable, responsive, and efficient service
- Manage and allocate Service Advisor workload day to day
- Work closely with the Workshop Controller and ensure priority job cards are managed
- Manage all service telephone, email and walk-in enquiries
- Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
- Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of retention products and services upselling where appropriate
- Discuss and up-sell additional work to the customer, where appropriate
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers
Essential:
- Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team
- Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
- Results focused, you will be resilient and overcome obstacles to succeed
- A good technical awareness or understanding of vehicles and components
- Experience of upselling products or services
- Must have a valid driving licence
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Senior Service Advisor in Crewe employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Crewe
✨Tip Number 1
Get to know the company inside out! Research Swansway's values, history, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their family-oriented culture.
✨Tip Number 2
Practice your customer service skills! Since you'll be leading a team and dealing with customers directly, think of scenarios where you can demonstrate your expertise in providing top-notch service and upselling opportunities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the interview process and what they value in a Senior Service Advisor. Plus, it shows you're genuinely interested in being part of the Swansway family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Swansway team right from the start!
We think you need these skills to ace Senior Service Advisor in Crewe
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to create a personalised experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vehicles and components. Being able to discuss common issues and solutions will show that you’re not just a people person, but also someone who understands the products and services you’ll be advising on.
✨Customer-Centric Mindset
Prepare to demonstrate how you’ve provided outstanding customer service in the past. Think of specific examples where you’ve gone above and beyond for customers, especially in a busy environment. This will highlight your ability to manage customer expectations and deliver a personalised experience.
✨Team Leadership Skills
As a Senior Service Advisor, you’ll be leading a team. Be ready to discuss your leadership style and how you’ve successfully managed workloads in previous roles. Share examples of how you’ve motivated your team during busy periods and improved service delivery.
✨Upselling Experience
Since upselling is a key part of the role, come prepared with examples of how you’ve identified and acted on upselling opportunities in the past. Show that you can balance customer satisfaction with business needs, ensuring customers leave happy while also increasing sales.
