At a Glance
- Tasks: Be the friendly face of our head office, welcoming visitors and managing calls.
- Company: Join a family-run business with a caring culture and strong values.
- Benefits: Enjoy flexible working, birthday off, and discounts for you and your family.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real impact in a dynamic role with varied daily tasks.
- Qualifications: Customer care experience and strong admin skills are essential.
The predicted salary is between 22000 - 26000 € per year.
We are currently recruiting for a Receptionist to join our head office. Reporting into the Customer Service Manager, you will be working as part of a team responsible for the service and care of our customers and colleagues. As Receptionist, you’ll be the first point of contact for customers, visitors and colleagues entering head office. You will also be answering the telephone in a warm and welcoming way and directing calls to the correct departments.
Each day you will be responsible for:
- The post distribution of incoming and arranging outgoing post.
- Supporting our Directors with administration tasks and preparing refreshments.
- Ordering stationary and sundry items at Head Office.
- Managing our electronic meeting room diary.
- Liaising with our in-house maintenance team to report any repairs/faults promptly.
- Providing daily support to our marketing team, ensuring data changes are updated on our database as well as the co-ordination of several monthly reports.
This is a versatile role, which requires flexibility as no two days are the same. Hours of work: Monday to Friday - 8:30am-5:30pm (1 hour lunch break).
Key responsibilities include:
- Welcoming and signing in any visitors.
- Taking telephone enquiries into head office.
- Transferring calls to the correct department.
- Dealing with day-to-day administration in head office.
- Maintaining our high standards of presentation for the reception area, meeting rooms and public areas.
- Organising refreshments for any visitors and scheduled meetings.
- Ordering stationary for head office.
- Responsible for the daily post.
- Supporting the Customer Service Manager with customer queries.
- Marketing data entry and collating monthly reports.
Requirements:
- Smart and professional appearance.
- Previous customer care experience.
- Strong administration skills/computer literate including Excel and Microsoft Office.
- Experience of managing your own workload as well as working in a team.
- A keen eye for attention to detail.
- Excellent communication skills - both written and verbal.
- Friendly and welcoming in nature.
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive in, an inclusive family atmosphere, apply to join us now!
Receptionist in Crewe employer: Swansway Group
Swansway is an exceptional employer that fosters a warm and inclusive family atmosphere, making it a great place to work as a Receptionist. With a strong emphasis on employee well-being, we offer generous benefits such as increasing holiday entitlement with service, a company pension scheme, and flexible working patterns. Our commitment to personal growth and long-term career development is reflected in our supportive culture, where employees are valued and recognised for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Crewe
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Swansway's history, values, and what they stand for. This will help you connect with the interviewers and show them you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm and welcoming phone voice! Since you'll be answering calls as a Receptionist, it’s crucial to sound friendly and professional. Grab a mate and do some mock calls to get comfortable with it.
✨Tip Number 3
Be ready to showcase your multitasking skills. The role involves juggling various tasks, from managing post to supporting the marketing team. Think of examples from your past experiences where you’ve successfully handled multiple responsibilities at once.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Swansway family right from the start!
We think you need these skills to ace Receptionist in Crewe
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and welcoming nature in your words.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous customer care roles or administration tasks you've handled that align with what we’re looking for.
Show Off Your Skills:Don’t forget to showcase your strong communication skills and attention to detail. These are key for the Receptionist role, so give us examples of how you've used these skills in past jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our Swansway family!
How to prepare for a job interview at Swansway Group
✨Know the Company Inside Out
Before your interview, take some time to research Swansway. Understand their values, history, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Showcase Your Customer Care Skills
As a Receptionist, you'll be the first point of contact for customers and visitors. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your friendly and welcoming nature, as this is crucial for making a great first impression.
✨Demonstrate Your Organisational Skills
This role involves managing various tasks like post distribution, ordering stationery, and maintaining meeting room diaries. Be ready to discuss how you prioritise tasks and manage your workload effectively. You might even want to bring a list of your organisational strategies to share!
✨Practice Your Communication Skills
Excellent communication is key for this position. Practice answering common interview questions clearly and confidently. You could even do a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as professional and approachable.
