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- Tasks: Engage with customers, schedule services, and enhance their experience.
- Company: Join Swansway Motor Group, a family-run business with 25 dealerships across the UK.
- Benefits: Enjoy flexible working, increased holiday, birthday off, and discounts for you and your family.
- Why this job: Be part of a supportive team that values personal growth and customer satisfaction.
- Qualifications: Exceptional customer service skills and a self-motivated, target-driven mindset required.
- Other info: First three months are full-time in the office, then hybrid working model.
The predicted salary is between 24000 - 36000 £ per year.
***First 3 months full time in the office in Crewe, then 2 days from home and 3 in the office***
Hours of work between 8am & 6pm on a rota
Swansway Motor Group is seeking a dynamic and proactive Contact Centre Advisor to join our dedicated team. As a Contact Centre Advisor, you will be the first point of contact for our valued customers, supporting them with everything from Service bookings to MOTs, ensuring an exceptional aftersales experience. With an established reputation for excellence and a commitment to fostering a family-like work environment, Swansway Motor Group offers a vibrant workplace where your personal growth aligns with our business success.
In the role of Contact Centre Advisor, you will play a pivotal part in maintaining the high standards of customer service Swansway Motor Group is known for. As a Contact Centre Advisor, you will be tasked with:
- Engaging with customers to schedule Services, MOTs, and vehicle health checks
- Arranging Service Plans and overseeing various product campaigns
- Proactively reaching out to remind customers of upcoming services and care needs
- Collaborating within a close-knit team to enhance customer experiences
- Prioritising positive customer journeys in line with Swansway\’s ethos
The ideal Contact Centre Advisor is someone who thrives in a fast-paced, customer-centric environment and is eager to contribute to our team\’s success. You should possess:
- Exceptional customer service delivery in diverse settings
- A self-motivated and target-driven mindset
- Strong interpersonal skills and a cooperative team spirit
- Flexibility to adapt within a rapidly evolving industry
- Outstanding organisational capabilities
Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you are a customer service expert seeking a fulfilling career with a leading motor group, become our next Contact Centre Advisor now. At Swansway Motor Group, you will be part of a dynamic team that celebrates wins together while supporting one another\’s growth. Apply today to take the first step towards an exciting new role as a Contact Centre Advisor.
#CustomerServiceJobs #MotorIndustryCareers #ContactCentreRoles #TeamSwansway #AutomotiveOpportunities
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Contact Centre Advisor (Hybrid) employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor (Hybrid)
✨Tip Number 1
Familiarise yourself with Swansway Motor Group's values and customer service ethos. Understanding their commitment to excellence and family-like environment will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've collaborated with colleagues to enhance customer experiences. Swansway values a cooperative spirit, so highlighting your ability to work well within a team will set you apart.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in a rapidly evolving industry. Share instances where you've successfully adjusted to changes or challenges, as this will reflect your readiness for the dynamic nature of the role.
We think you need these skills to ace Contact Centre Advisor (Hybrid)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Contact Centre Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, interpersonal skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Swansway Motor Group that resonate with you, such as their family ethos and commitment to customer service excellence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Swansway Group
✨Research the Company
Before your interview, take some time to learn about Swansway Motor Group. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the company.
✨Prepare for Customer Scenarios
As a Contact Centre Advisor, you'll be dealing with various customer queries. Prepare for common scenarios you might face, such as handling complaints or scheduling services. Practising your responses can boost your confidence.
✨Showcase Your Interpersonal Skills
Highlight your strong interpersonal skills during the interview. Share examples of how you've successfully worked in teams or resolved customer issues in the past. This will demonstrate that you can thrive in a collaborative environment.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions. Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.