Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in the automotive sector.
- Company: A family-oriented automotive service provider in Chester.
- Benefits: Supportive work environment and opportunities for personal growth.
- Why this job: Make a difference by enhancing customer experiences in a dynamic team.
- Qualifications: 24 months of dealership experience and a valid driving licence.
- Other info: Join a company that truly values its employees.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive service provider in Chester is seeking a Senior Service Advisor to lead the team and ensure outstanding customer care. With a focus on providing a personalized experience, candidates should have at least 24 months of experience in a dealership setting and a valid driving license.
This role involves responsibility for service workload management, upselling services, and continuous improvement of customer feedback.
Join a family-oriented company that values its employees and fosters a supportive environment.
Senior Service Advisor & Team Lead – Aftersales in Chester employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor & Team Lead – Aftersales in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at leading service providers. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of specific examples where you’ve gone above and beyond for customers. We want to hear how you’ve made a difference in previous roles!
✨Tip Number 3
Showcase your leadership skills! As a Senior Service Advisor & Team Lead, it’s crucial to demonstrate how you can motivate and guide a team. Share stories of how you’ve successfully managed workloads and improved team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Service Advisor & Team Lead – Aftersales in Chester
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your 24 months of experience in a dealership setting. We want to see how your background aligns with the role, so don’t hold back on sharing specific examples of your achievements!
Personalise Your Application: Just like we focus on providing a personalised experience for our customers, we’d love to see that same approach in your application. Tailor your cover letter and CV to reflect how you can contribute to our family-oriented company culture.
Upselling Skills Matter: Since upselling services is part of the role, include any relevant experiences where you've successfully upsold or improved customer satisfaction. We’re keen to know how you can help us enhance our service offerings!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially in aftersales. Familiarise yourself with common service processes and upselling techniques. This will show that you're not just a candidate but someone who genuinely understands the role.
✨Showcase Your Leadership Skills
As a Senior Service Advisor and Team Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experience where you've successfully managed workloads or improved team performance. This will highlight your leadership capabilities.
✨Customer Care is Key
Since the role focuses on outstanding customer care, be ready to discuss how you've handled customer feedback in the past. Share specific instances where you turned a negative experience into a positive one, showcasing your commitment to personalised service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, and how they measure success in customer satisfaction. This shows your interest in the role and helps you gauge if it’s the right fit for you.
