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- Tasks: Lead a team to provide top-notch customer service and manage aftersales care.
- Company: Join Swansway, a family-run business with a strong heritage and values.
- Benefits: Enjoy flexible working, birthday off, discounts, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Minimum 24 months experience as a Service Advisor and a valid driving licence.
- Other info: Be part of a caring team that values long-term relationships and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Service Advisor for Swansway, you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will lead the front of the Service Advisor team and offer outstanding customer care to our customers. You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.
- Provide a knowledgeable, responsive, and efficient service
- Manage and allocate Service Advisor workload day to day
- Work closely with the Workshop Controller and ensure priority job cards are managed
- Manage all service telephone, email and walk-in enquiries
- Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
- Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of retention products and services upselling where appropriate
- Discuss and up-sell additional work to the customer, where appropriate
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers
Essential:
- Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team
- Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
- Results focused, you will be resilient and overcome obstacles to succeed
- A good technical awareness or understanding of vehicles and components
- Experience of upselling products or services
- Must have a valid driving licence
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Senior Service Advisor in Chester employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Chester
✨Tip Number 1
Get to know the company inside out! Research Swansway's values, history, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their family-oriented culture.
✨Tip Number 2
Practice your customer service skills! As a Senior Service Advisor, you'll need to impress with your ability to handle enquiries and upsell services. Role-play with a friend or in front of the mirror to nail those scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Swansway family. Let’s get you that dream job!
We think you need these skills to ace Senior Service Advisor in Chester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to create a personalised experience.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will help us understand your fit for the Senior Service Advisor role quickly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the job description. Mention your experience with upselling and managing a team, as these are key aspects of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Swansway family!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vehicles and components. As a Senior Service Advisor, you'll need to demonstrate your expertise and be able to answer any questions about the services offered. Familiarise yourself with common customer queries and upselling opportunities to show that you're ready to provide top-notch service.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your experience in managing others. Think of examples where you've successfully allocated workloads or improved team performance. Highlighting your ability to motivate and support your colleagues will show that you're the right fit for the leadership aspect of the job.
✨Customer Care is Key
Swansway values outstanding customer service, so be ready to share specific examples of how you've gone above and beyond for customers in the past. Discuss how you handle customer feedback and any improvements you've implemented based on their suggestions. This will demonstrate your commitment to providing a personalised experience.
✨Prepare for Role-Playing Scenarios
You might encounter role-playing during the interview to assess your customer interaction skills. Practice how you would greet a customer, qualify their needs, and explain repairs or invoices clearly. Being confident in these scenarios will help you stand out as a candidate who can effectively manage customer communication.
