At a Glance
- Tasks: Service, repair, and inspect vehicles while ensuring top-notch customer communication.
- Company: Join Swansway, a family-run business with a caring culture.
- Benefits: Enjoy increasing holidays, birthday off, and discounts for family and friends.
- Other info: Flexible working patterns and excellent career growth opportunities await you.
- Why this job: Be part of a supportive team and make a real difference in vehicle care.
- Qualifications: L3 qualification in vehicle service and repair with 3 years of diagnostic experience.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- As a Diagnostic Technician reporting into the Aftersales Manager your main responsibilities will be the ongoing service, repair and pre-delivery inspection checks of vehicles.
- If you have an MOT licence you may be required to carry out MOTs.
- Working closely with the Workshop Controller you will work through your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of.
- As part of our service to all our customers we offer a ‘see it now’ service where we record on camera any work that needs to be completed on customers vehicles as well as vehicle health checks.
- Carry out routine service works as per manufacturer guidelines.
- Provide additional work detail to customers and/or Service Advisors.
- Provide regular work status updates.
- Complete pre-delivery inspections on new and used vehicles.
- Ensure all work is carried out observing safe working practices of self and others.
- Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out.
- Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements.
- Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed.
Qualifications
- L3 qualification in vehicle service and repair.
- Minimum of 3 years experience as a Vehicle Technician (with diagnostic experience).
- Team player.
- Excellent communicator both written and verbal.
- ‘Can do’ attitude.
- Must hold a valid driving licence.
Benefits
- Holidays that increase with length of service.
- Your Birthday off.
- Company Pension Scheme.
- Death in Service Benefit.
- Long service recognition.
- Annual flu jab.
- Discounts on products and services that extend to your family and friends.
- Cycle to work scheme.
- Employee recruitment referral payments.
- Employee assistance programme and counselling service.
- Occupational health services.
- Flexible working patterns.
- Car Benefit Scheme for employee or family.
We’re Looking For
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Diagnostic Technician in Chester employer: Swansway Group
Swansway is an exceptional employer that fosters a family-oriented work culture, where employees are valued and supported in their professional growth. With benefits such as increasing holiday entitlement, a company pension scheme, and flexible working patterns, we prioritise the well-being of our team members. Our commitment to long-term employee satisfaction is evident through our recognition programmes and the opportunity to work with prestigious automotive brands across our expanding network of dealerships.
StudySmarter Expert Advice🤫
We think this is how you could land Diagnostic Technician in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Swansway's values and how they operate. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to diagnostic work and customer service. Being prepared will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or experiences, be sure to highlight them during your chat. This is your chance to demonstrate why you're the best fit for the Diagnostic Technician role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Diagnostic Technician in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Diagnostic Technician. Focus on your diagnostic skills, any MOT licences you hold, and your ability to communicate effectively with both customers and team members.
Show Off Your Experience:In your cover letter, share specific examples of your past work. Talk about the types of vehicles you've serviced, any challenges you've faced, and how you’ve contributed to a team environment. We love a good story!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle diagnostics and repairs. Familiarise yourself with common issues and solutions, as well as the specific services offered by Swansway. This will show that you're not just a technician, but someone who genuinely understands the role.
✨Show Your Team Spirit
Since teamwork is key in this role, be ready to discuss examples of how you've collaborated with others in previous jobs. Highlight your communication skills and how you’ve worked closely with service advisors or workshop controllers to ensure customer satisfaction.
✨Demonstrate Your 'Can Do' Attitude
Swansway values a positive mindset, so come prepared to share instances where you've tackled challenges head-on. Whether it’s dealing with difficult repairs or managing tight deadlines, showing that you can adapt and overcome will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific processes at Swansway. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make you more memorable!
