At a Glance
- Tasks: Learn customer service skills while upselling products and ensuring customer satisfaction.
- Company: Join Swansway, a family-run business passionate about developing talent in the motor industry.
- Benefits: Earn while you learn with a competitive salary, increasing holidays, and great perks.
- Other info: Enjoy a supportive team environment with excellent career growth opportunities.
- Why this job: Gain accredited training and a nationally recognised qualification in Customer Service.
- Qualifications: No prior experience needed, just a passion for learning and helping customers.
The predicted salary is between 18000 - 25000 € per year.
Swansway is passionate about creating opportunities for developing talent in the motor industry. Training and growing our own talent is one of our top priorities. We invest heavily in only the best training for our Apprentices to ensure we provide the best service to our loyal customers.
As a Swansway Apprentice, you’ll receive support from our in-house team to ensure your success throughout your career with us. You’ll gain accredited training from some of the best brands in the industry, and at the end of your Apprenticeship, you’ll earn a nationally recognised qualification in Customer Service. The training programme lasts for 2 years.
As an Apprentice Service Advisor, you’ll work closely with an experienced Service Advisor and learn tasks on the job. Here is what a typical working week could look like:
- Attend training at regular intervals as outlined by Assessors
- Carry out necessary coursework and complete training courses in a timely manner
- Maintain and develop skill levels in all aspects of customer service
- Take an active part in upholding the company's health and safety policies
- Speak to customers about service requirements
- Complete service pre-calls with clients and set expectations
- Ensure customer satisfaction scores are maintained
- Upsell products and services
- Become a product expert well versed with all features of our vehicles
You’ll be given a structured training plan and allocated an Assessor who will work closely with you to set work and assess your skill level. You’ll also be supported by our in-house Training & Apprentice Coordinator team.
We offer a great salary so you can really ‘earn as you learn’, and your salary will be reviewed upon completion of the apprenticeship.
Founded in 2003, Swansway has grown from five motor dealerships to 20 across the UK. We partner with eleven brands including Audi, Volkswagen, Land Rover, and Honda. We operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre, and an eBay shop recycling obsolete parts.
It’s not just what we do that makes us who we are; it’s how we do it. Our family heritage sets us apart, and we genuinely care about our customers and our Swansway family, making us a great place to work. We live by our caring, honest, and proud values.
Benefits include:
- Free on-site parking
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Life Assurance - Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family. If you enjoy and thrive in an inclusive family atmosphere, apply to join us now!
Apprentice Service Advisor — Learn, Upsell & Grow in Chester employer: Swansway Group
Swansway is an exceptional employer dedicated to nurturing talent within the motor industry, offering comprehensive training and support for Apprentices. With a strong emphasis on employee growth, you will benefit from accredited training, a structured development plan, and a supportive team environment that fosters both personal and professional success. Our family-oriented culture, combined with competitive benefits and recognition for long service, makes Swansway a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Advisor — Learn, Upsell & Grow in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swansway. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and how they align with the Apprentice Service Advisor role.
✨Tip Number 3
Show off your passion for customer service! During your interview, share examples of times you've gone above and beyond for customers. This will demonstrate that you’re ready to uphold Swansway's commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Apprentice Service Advisor — Learn, Upsell & Grow in Chester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the motor industry shine through. We want to see that you’re genuinely excited about becoming a part of the Swansway family and learning from the best!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of an Apprentice Service Advisor. We love seeing candidates who take the time to connect their background with what we do at Swansway.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your message across without any fluff. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to grow with Swansway.
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Before the interview, make sure you research Swansway and its values. Understand their commitment to training and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their family.
✨Show Your Passion for Learning
As an Apprentice Service Advisor, your eagerness to learn is key. Be ready to discuss how you’ve approached learning in the past, whether through school, hobbies, or previous jobs. Highlight any experiences where you’ve taken the initiative to develop your skills.
✨Practice Upselling
Since upselling is a big part of the role, think of examples where you’ve successfully persuaded someone to consider additional options. Whether it’s in retail or another service industry, having a few stories ready will demonstrate your ability to engage customers effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, what a typical day looks like, or how success is measured in the role. This shows you’re proactive and serious about your future with Swansway.
