Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Learn customer service skills while working alongside experienced Service Advisors.
- Company: Join Swansway, a family-oriented company passionate about developing talent in the motor industry.
- Benefits: Competitive salary, increasing holidays, and discounts for you and your family.
- Other info: Enjoy a supportive environment with excellent career growth opportunities.
- Why this job: Gain accredited training and a nationally recognised qualification in Customer Service.
- Qualifications: No prior experience needed, just a passion for customer service and learning.
The predicted salary is between 18000 - 25000 £ per year.
Swansway is passionate about creating opportunities for developing talent into the motor industry. We invest heavily in training for our apprentices to ensure we provide the best service to our loyal customers. When you become a Swansway Apprentice, you’ll receive full support from our in‑house team to help you succeed at every stage of your career with us. You’ll be given accredited training from some of the best brands in the industry. At the end of the 2‑year apprenticeship, you’ll gain a nationally recognised qualification in Customer Service.
Responsibilities
- Attend training at regular intervals as outlined by assessors.
- Carry out necessary coursework and complete training courses in a timely manner.
- Maintain and develop skill levels in all aspects of customer service.
- Take an active part in upholding the company’s health and safety policies.
- Speak to customers about service requirements.
- Complete service pre‑calls with clients and set expectations.
- Ensure customer satisfaction scores are maintained.
- Upsell products and services.
- Become a product expert well versed with all features of our vehicles.
The role includes being teamed up with an experienced Service Advisor and working closely with them day to day while learning tasks on the job.
Salary & Benefits
- We offer a competitive salary that will be reviewed upon completion of the apprenticeship.
- Our benefits include:
- Free on‑site parking
- Holidays that increase with length of service
- Your birthday off
- Company pension scheme
- Life assurance – death in service benefit
- Long‑service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Car benefit scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy and thrive in an inclusive family atmosphere, apply to join us now!
Apprentice Service Advisor in Chester employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Service Advisor in Chester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the motor industry. They might have insider info on openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with a mate. This will help you get comfortable talking about your skills and experiences, especially in customer service.
✨Tip Number 3
Show your passion! When you’re chatting with potential employers, let them know why you’re excited about the apprenticeship. Share your enthusiasm for learning and growing in the motor industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Swansway. Plus, it shows you’re serious about joining our family!
We think you need these skills to ace Apprentice Service Advisor in Chester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the motor industry! In your application, share why you’re excited about becoming an Apprentice Service Advisor and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience or skills that align with customer service and teamwork, as these are key for us at Swansway.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your journey, your goals, and why you think you’d be a great fit for our family at Swansway.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Familiarise yourself with Swansway and their values. Understand the role of an Apprentice Service Advisor and be ready to discuss how you can contribute to customer satisfaction and service excellence.
✨Show Enthusiasm
Let your passion for the motor industry shine through. Talk about why you want to work in this field and how you’re excited about the training opportunities that come with the apprenticeship.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and training process.
✨Practice Makes Perfect
Conduct mock interviews with friends or family. Practising common interview questions will help you feel more confident and articulate during the actual interview.