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- Tasks: Deliver exceptional customer service and manage the aftersales experience at our dealership.
- Company: Join the family-run Swansway Motor Group, known for its commitment to excellence.
- Benefits: Enjoy increased holiday, birthday off, pension scheme, and discounts for you and your family.
- Why this job: Be the face of customer care and make a real impact in a supportive environment.
- Qualifications: 12 months experience as a Service Advisor and strong technical vehicle knowledge.
- Other info: Join a growing team with excellent career development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed.
In the role of Service Advisor, you'll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include:
- Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.
- Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.
- Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.
- Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.
- Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.
We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have:
- Minimum of 12 months' experience working as a Service Advisor in a dealership environment.
- A flexible team player attitude, with the ability to support the aftersales team during busy periods.
- A results-focused mindset, with resilience and the ability to overcome obstacles.
- A strong technical awareness or understanding of vehicles and their components.
- Experience in upselling products or services, with a valid driving licence.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme
If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy. Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!
Service Advisor - Elevate Aftercare & Customer Experience in Carlisle employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Elevate Aftercare & Customer Experience in Carlisle
✨Tip Number 1
Get to know the company inside out! Research Swansway Motor Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their customer-focused approach.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be the face of the aftersales department. Role-play common customer scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Don’t forget to highlight your upselling experience! If you've successfully upsold products or services in the past, make sure to share those stories during your interview. It shows you're results-focused and can contribute to the team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Swansway family. We can't wait to see your application!
We think you need these skills to ace Service Advisor - Elevate Aftercare & Customer Experience in Carlisle
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vehicles and their components. Being able to discuss common issues or features will show that you’re not just a people person, but also someone who understands the products you’ll be dealing with.
✨Customer-Centric Mindset
Prepare examples of how you've gone above and beyond for customers in the past. Swansway values exceptional service, so think of specific instances where you’ve improved customer satisfaction or resolved a tricky situation.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. This is crucial for a Service Advisor role, as understanding customer needs is key. You might even want to practice with a friend to refine your skills.
✨Show Your Team Spirit
Swansway is looking for a flexible team player, so be ready to discuss how you’ve supported your colleagues in busy times. Share stories that highlight your collaborative spirit and willingness to pitch in wherever needed.