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- Tasks: Support the service team with administration and customer communication for a seamless experience.
- Company: Join Swansway, a family-run business with a caring culture and strong values.
- Benefits: Enjoy flexible working, increasing holidays, and discounts for you and your family.
- Why this job: Be part of a supportive team and make a real difference in customer journeys.
- Qualifications: 12 months dealership experience and a valid driving licence required.
- Other info: Great career growth opportunities in a dynamic and inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
As a Service Administrator for Swansway, you will be responsible for the service related administration. Working closely with the Workshop Controller, Warranty Administrator and Service Advisors, you will provide support to ensure the customer journey is as seamless as possible. Day to day, you will be present throughout every step of the journey from starting the day with job card preparation through to customer invoicing. You will also assist the Service Advisors with customer call backs and update calls.
- Manage service related administration
- Deal with inbound service calls
- Meet and greet customers
- Push work through with the Workshop Controller and updating Service Advisors
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Call backs to customers with update calls
- Ensure insurance related documents are completed
- Prepare invoices for when customers collect vehicles
- Add-hoc administration tasks as given from the Aftersales Manager
Minimum of 12 months experience working in a dealership. Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods. Detail focussed with high attention to detail. Organised and methodical in approach, used to following processes. Must have a valid driving licence.
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Service Administrator in Blackburn employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current employees at Swansway on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Administrator role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Swansway’s values and how they align with your own. Be ready to discuss how your experience in service administration can enhance the customer journey.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you’ve managed service-related administration in the past. Highlight your attention to detail and how it has positively impacted customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested in the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Service Administrator in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in dealership administration and any relevant skills that match the job description. We want to see how you can fit into our family!
Showcase Your Attention to Detail: Since this role requires a high level of detail focus, be sure to mention specific examples where you've demonstrated this in your previous roles. We love seeing candidates who take pride in their work!
Be Personable in Your Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about joining Swansway and how you align with our caring values. We’re looking for team players who genuinely care about customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Swansway Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like managing service-related administration and customer communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role involves working closely with various team members, be prepared to discuss your experience as a flexible team player. Share examples of how you've supported colleagues during busy periods and how you’ve contributed to a positive team environment in previous roles.
✨Highlight Your Attention to Detail
Given the importance of detail in this position, come ready with specific examples that showcase your attention to detail. Whether it’s preparing invoices or managing customer communications, illustrate how your methodical approach has led to successful outcomes in past jobs.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, the Aftersales Manager's expectations, or how success is measured in the role. This shows your enthusiasm and helps you determine if Swansway is the right fit for you.
