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- Tasks: Lead the aftersales team, ensuring top-notch service and performance across our workshops.
- Company: Join Swansway Motor Group, a family-run business with a supportive culture.
- Benefits: Enjoy increased holiday, birthday off, pension scheme, and discounts for you and your family.
- Why this job: Make a real impact in a growing company that values your contributions and career growth.
- Qualifications: Proven experience as an Aftersales Manager in a target-driven environment.
- Other info: Be part of a dynamic team with excellent long service recognition and a caring atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Swansway Motor Group is seeking a skilled Aftersales Manager to join our dynamic team. As an Aftersales Manager, you will play a pivotal role in managing the aftersales department, focusing on driving performance and ensuring our customers receive unparalleled service across our split site workshop. Join Swansway Motor Group and be part of a company that values a family-centric approach, where we prioritise both our customers and team members.
As Aftersales Manager, you will:
- Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently.
- Manage the aftersales department, which includes technicians, workshop control, parts, and front of house service advisors.
- Ensure all customer aftersales needs are met promptly, and service standards are consistently high.
- Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed.
- Focus on people management, maintaining customer satisfaction metrics and motivating your team to upsell products effectively.
The ideal Aftersales Manager candidate will possess:
- Experience as a high-achieving Aftersales Manager in a franchised dealership.
- A hands-on leadership style, willing to engage fully with the team.
- A proven track record in a target-driven environment and exceeding aftersales targets.
- Strong motivational skills to lead and engage a larger team towards collective success.
- A goal-oriented mindset, with a hunger to be the best in the industry.
Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme.
If you are a driven and motivated Aftersales Manager looking for a rewarding opportunity within an esteemed company like Swansway Motor Group, we encourage you to apply. Join us and become part of a caring, inclusive family business where your contributions are valued and your growth is supported.
Aftersales Manager employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Swansway Motor Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Swansway's values and recent achievements. Show us you’re not just another candidate; demonstrate how your experience aligns with our family-centric approach and commitment to excellence.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've motivated a team or exceeded targets. Be ready to share specific examples that highlight your hands-on style and goal-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Swansway family.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Aftersales Manager role. Highlight your achievements in aftersales management and any relevant metrics you've hit. We want to see how you can drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your hands-on leadership style can benefit our team. Keep it engaging and personal – we love a good story!
Showcase Your People Skills: As an Aftersales Manager, you'll be leading a team, so make sure to highlight your motivational skills and experience in managing diverse teams. Share examples of how you've successfully engaged your team and improved customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Swansway Group
✨Know Your Numbers
As an Aftersales Manager, you'll need to demonstrate your understanding of KPIs and budgets. Brush up on the key metrics relevant to aftersales operations, such as customer satisfaction scores and upselling rates. Be ready to discuss how you've achieved or exceeded these targets in your previous roles.
✨Showcase Your Leadership Style
Swansway Motor Group values hands-on leadership, so be prepared to share examples of how you've engaged with your team. Think about specific situations where you motivated your staff or resolved conflicts. Highlight your ability to foster a cohesive team environment that drives performance.
✨Customer-Centric Mindset
Since customer satisfaction is crucial, come equipped with stories that illustrate your commitment to exceptional service. Discuss how you've handled customer complaints or gone above and beyond to meet their needs. This will show that you align with the company's family-centric approach.
✨Research the Company Culture
Familiarise yourself with Swansway Motor Group's values and ethos. Understanding their family-run approach and commitment to employee well-being will help you tailor your responses. Mention how you can contribute to this culture and why it resonates with you personally.