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For Companies At a Glance
- Tasks: Lead the aftersales team, ensuring top-notch service and performance.
- Company: Join Swansway Motor Group, a family-run business with a caring culture.
- Benefits: Enjoy increased holiday, birthday off, and discounts for you and your family.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Proven experience as an Aftersales Manager in a dealership setting.
- Other info: Be part of a supportive team that values your contributions and growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
6 months fixed term contract
Swansway Motor Group is seeking a skilled Aftersales Manager to join our dynamic team. As an Aftersales Manager, you will play a pivotal role in managing the aftersales department, focusing on driving performance and ensuring our customers receive unparalleled service across our split site workshop. Join Swansway Motor Group and be part of a company that values a family-centric approach, where we prioritise both our customers and team members.
Responsibilities
- Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently.
- Manage the aftersales department, which includes technicians, workshop control, parts, and front of house service advisors.
- Ensure all customer aftersales needs are met promptly, and service standards are consistently high.
- Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed.
- Focus on people management, maintaining customer satisfaction metrics and motivating your team to upsell products effectively.
Ideal candidate
- Experience as a high-achieving Aftersales Manager in a franchised dealership.
- A hands-on leadership style, willing to engage fully with the team.
- A proven track record in a target-driven environment and exceeding aftersales targets.
- Strong motivational skills to lead and engage a larger team towards collective success.
- A goal-oriented mindset, with a hunger to be the best in the industry.
About Swansway Motor Group
Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.
Benefits
- Increased holiday entitlement with length of service
- Enjoy your birthday off, on us
- Access to 24/7 Employee Assistance Programme and counselling services for you and your family
- Company Pension Scheme to secure your future
- Long service recognition that celebrates your dedication and contribution
- Discounts on products and services that extend to our family
- Access to our Car Benefit Scheme, for you and your family
- Participation in our Cycle to Work scheme.
If you are a driven and motivated Aftersales Manager looking for a rewarding opportunity within an esteemed company like Swansway Motor Group, we encourage you to apply. Join us and become part of a caring, inclusive family business where your contributions are valued and your growth is supported.
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Aftersales Manager employer: Swansway Group
Contact Detail:
Swansway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Swansway Motor Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Swansway's values and recent achievements. Show us you’re not just another candidate; demonstrate how your experience aligns with our family-centric approach and commitment to excellence.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've motivated a team or exceeded targets. Be ready to share specific examples that highlight your hands-on style and goal-oriented mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in joining our team at Swansway.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Aftersales Manager role. Highlight your achievements in aftersales management and any leadership roles you've held. We want to see how you can drive performance and motivate a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your hands-on leadership style can benefit our team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to exceed targets and maintain high customer satisfaction. Numbers speak volumes, so if you've hit KPIs or improved service standards, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Swansway Group
✨Know Your Numbers
As an Aftersales Manager, you'll need to demonstrate your understanding of KPIs and budgets. Before the interview, brush up on relevant metrics from your previous roles. Be ready to discuss how you achieved targets and improved performance in your past positions.
✨Showcase Your Leadership Style
Swansway Motor Group values hands-on leadership. Prepare examples that highlight your ability to motivate and engage a team. Think about specific situations where you successfully led your team to overcome challenges or achieve collective goals.
✨Customer-Centric Mindset
Since customer satisfaction is key, come prepared with stories that illustrate how you've gone above and beyond for customers. Discuss how you ensure high service standards and how you handle aftersales needs promptly.
✨Emphasise Team Collaboration
The role requires cohesive teamwork across various departments. Be ready to talk about how you've fostered collaboration between technicians, service advisors, and parts teams in the past. Highlight any strategies you've used to improve communication and efficiency.
