At a Glance
- Tasks: Provide essential admin support for a smooth customer journey from order to delivery.
- Company: Join a family-owned leader in vehicle leasing and contract hire.
- Benefits: Enjoy competitive pay, increasing holidays, and a supportive work environment.
- Other info: Great career growth opportunities in a dynamic, family-oriented workplace.
- Why this job: Be part of a caring team that values relationships and customer satisfaction.
- Qualifications: Experience in motor finance preferred; strong communication and organisational skills required.
The predicted salary is between 25000 - 30000 € per year.
We are currently looking for an Administrator to join Stable Vehicle Contracts to provide comprehensive administrative support to ensure a seamless customer journey from the point of order, right the way through to vehicle delivery. You will be on hand to help our personal and business customers through the various stages of the order process and manage their expectations accordingly. Your role is key to ensuring a positive customer experience.
As an administrator you will:
- Liaise effectively with customers, Head Office and other key stakeholders.
- Develop and maintain good working relationships with all members of the Stable Vehicle Contracts team to assist in providing excellent customer service.
- Update our internal order systems to ensure accurate revenue projections can be obtained.
- Issue Regulated and Non-Regulated finance agreements to customers.
- Process completed finance agreements in accordance with the various lender’s guidelines.
- Liaise directly with customers to book vehicle delivery dates.
- Ensure and process customer payments in a prompted and secure manner.
- Use the Kerridge system to raise and issue invoices.
- Maintain a systematic filing system for the easy retrieval of documentation and information.
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines.
- Support the business to achieve high levels of process efficiency and cost control.
- Ensure the proper and accurate use of all systems.
Previous experience in a role in the motor finance industry is preferred. Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment. Excellent written and verbal communication skills. Good Microsoft Office skills particularly in Excel and Outlook. Kerridge experience desirable. Professional telephone manner. Ability to build good working relationships with customers.
Stable Vehicle Contracts LLP were established in 2009 and have become an industry leader in the supply of new cars and commercial vehicles through leasing and contract hire. We are part of a large, family owned dealership group (Swansway Garages) who are based in Crewe.
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
Administrator employer: Swansway Group
Stable Vehicle Contracts, part of the Swansway Garages family, offers a supportive and inclusive work environment where employees are valued and encouraged to grow. With a strong emphasis on family values, we provide excellent benefits such as increasing holiday entitlement, a company pension scheme, and various employee assistance programmes, ensuring that our team members feel appreciated and motivated. Located in Crewe, our commitment to customer service excellence and employee well-being makes us an outstanding employer for those seeking a rewarding career in the motor finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the motor finance industry. A personal recommendation can go a long way in landing that Administrator role.
✨Tip Number 2
Prepare for the interview by researching Stable Vehicle Contracts and understanding their values. Show us how your skills align with their mission of providing excellent customer service and maintaining strong relationships.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and stakeholders, being able to articulate your thoughts clearly will impress during interviews. We want to see your professional telephone manner in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our Swansway family.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in administrative support and customer service, as this will show us you understand what we're looking for.
Show Off Your Skills:We want to see your excellent planning and prioritisation skills in action! Use specific examples from your past roles to demonstrate how you've managed workloads effectively, especially in a busy environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Swansway Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator at Stable Vehicle Contracts. Familiarise yourself with their processes, especially around customer service and finance agreements. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. A professional telephone manner is key!
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where your planning skills led to successful outcomes, particularly in administrative settings. Highlight your experience with systems like Kerridge and Microsoft Office.
✨Emphasise Teamwork and Relationships
Stable Vehicle Contracts values good working relationships. Prepare to share examples of how you've built rapport with colleagues and customers. Show that you can be a team player who contributes positively to the company culture.
