At a Glance
- Tasks: Be the friendly face of Audi, welcoming customers and handling enquiries with a smile.
- Company: Join Swansway, a family-run business with a caring culture and strong values.
- Benefits: Enjoy flexible working, increasing holidays, and discounts for you and your loved ones.
- Other info: Great career progression opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real difference in customer care while growing in a supportive environment.
- Qualifications: Previous customer care experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for a Receptionist to join our team at Audi in Crewe.
Reporting into the Sales Manager you will be working as part of a large team responsible for the service and after sales care of our customers.
As Receptionist youll be the first point of contact for customers both in the dealership and over the phone so it is important that you are a warm and confident individual who thrives in a customer focused environment.
Part of your role will also include administration for both sales and service departments so the ability to be organised and adaptable with great attention to detail is a must.
- Taking inbound telephone enquiries
- Transferring customers to the correct department
- Welcoming and signing in any visitors
- Dealing with day to day administration in the dealership
- Maintaining sundry and drinks areas
- Previous customer care experience
- Strong administration skills
- Experience of managing your own workload
- Attention to Detail
- Excellent communication skills - both written and verbal
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today.
From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
Were expanding our own-brand, Motor Match our used sites, and we dont stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an e Bay shop re-cycling obsolete parts.
All this is supported by our Head Office in Crewe.
But, its not what we do that makes us the company we are, its how we do it; its our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work.
We live by our caring, honest and proud values which is why our long service boards are brimming with names whove been with us five, ten and fifteen years!
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
When you join Swansway, youre joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
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Receptionist in Crewe employer: Swansway Group
Swansway Motor Group is an excellent employer for those looking to kickstart their career in the automotive industry. With a strong family-run ethos, you will benefit from extensive training, a supportive team environment, and clear pathways for progression, all while gaining hands-on experience in vehicle repair and maintenance. This role not only offers valuable skills but also fosters a culture of growth and collaboration, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Swansway Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Swansway Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Swansway Group:Your cover letter is your chance to shine! Tell us why you want to work at Swansway Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Swansway Group!
How to prepare for a job interview at Swansway Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
